No longer is robust, flexible, innovative contact center technology only for those with deep pockets and large operations.
Dallas (PRWEB) January 20, 2015
Vocalcom, a leading global provider of cloud contact center solutions announced that TMC, a global, integrated media company, has named Vocalcom Cloud Contact Center Software as a 2015 INTERNET TELEPHONY Product of the Year Award winner. This award further recognises Vocalcom cloud contact center software as a best-in-class solutions, enabling greater simplicity, flexibility and cost efficiency in contact centre operations, and making world-class technology accessible to any company regardless of size, location, budget or IT expertise.
“On behalf of both TMC and INTERNET TELEPHONY Magazine, it is my pleasure to honour Vocalcom with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Cloud Contact Center Software solution has proven deserving of this elite status, and I look forward to future innovation and success from Vocalcom in 2015 and beyond.”
The INTERNET TELEPHONY Magazine Product of the Year award recognizes companies that have developed exceptional VoIP and IP Communications products with superior software solutions that improve customer relationships. With Vocalcom Cloud Contact Center Software, companies can leverage customer history and preferences to deliver unprecedented and personalized experiences. The Vocalcom Contact Center Software allows businesses to deliver an effortless and effective customer service experience with its advanced social, real-time management capabilities, enabling increased agent productivity through its optimal queue management and ability to intelligently connect agents and customers on any channel, anywhere. Its blended dialing capability further allows effective routing of inbound and outbound calls, allowing improved call handle times and ultimately, an elevated customer experience.
“We are honoured to receive the INTERNET TELEPHONY Magazine Product of the Year award for our Cloud Contact Center Software. Not only is it a prestigious distinction that bolsters our reputation in the industry, but it also indicates the increased importance of delivering an effortless and effective customer service experience,” said Anthony Dinis, CEO, Vocalcom. “Vocalcom Cloud Contact Center Software unifies contact center technologies for greater visibility, control, agility and unmatched success. No longer is robust, flexible, innovative technology only for those with deep pockets and large operations.”
The cloud contact center core from Vocalcom includes a multi-channel Automatic Call Distributor (ACD), and Interactive Voice Response (IVR) to route all inbound contacts across channels including voice, email, chat, text and social media messaging. In addition, Vocalcom’s customers benefit from a Quality Management suite, featuring multi-media audio recording and desktop screen capture to improve customer experience with better agent monitoring and training and real-time NPS surveys.
Due to the obvious financial benefits and flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, thousands of companies worldwide are better able to focus on differentiating their customer experience and reducing customer effort, which is what drives customer satisfaction. By doing so, organizations are better able to grow their business, and quickly, simply and more cost-effectively improve customer experience they deliver.
The Vocalcom Cloud contact center software solution further complements Salesforce.com’s Service or Sales Cloud as an enterprise-level, fully functional, entirely cloud-based call center solution.
The 16th Annual Product of the Year Award winners will be published in the January/February 2015 issue of INTERNET TELEPHONY Magazine.
About TMC’s INTERNET TELEPHONY Magazine
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.
Vocalcom is a global leader and technology provider of multi-channel Contact Center Software solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom’s Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available in the cloud or on-premises. For more information, visit Vocalcom.com