DENVER, CO and HOUSTON, TX (PRWEB) January 27, 2015
Oildex was named a finalist in the Customer Service Department of the Year category in the ninth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and the new German Stevie Awards. The final results will be announced during a gala banquet on Friday, February 27 at the Bellagio Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
In 2013, Oildex customer support focused on changing perceptions and service. With this focus, they impressively increased satisfaction across the board and in every single category. When asked if Oildex staff understands the client’s business processes and needs, 100% of respondents either agreed or strongly agreed compared to 49% the year prior. When asked if customer support was available when the client needs them and if they respond to issues promptly, clients answered favorably with 96% and 92%, respectively up from 52% and 55% in 2012.
Oildex’s growth over the past year has been driven without a doubt, by its knowledgeable and client driven customer support team. Their hard work and dedication has helped to secure Oildex’s position as one of world’s largest software and service suppliers for two years in a row (2013, 2014) ranked by Software Magazine and they’ve also helped to poise Oildex as one of the top software development companies in the Denver area, voted by the Denver Business Journal.
More than 100 members of several specialized judging committees will determine the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging, to take place January 26 - February 4.
“The Stevie Awards for Sales & Customer Service continues to be the fastest-growing of our international awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The sheer number of nominations is matched by the increasing quality of those nominations. We congratulate all of this year’s finalists and wish them well in the next phase of judging.”
Oildex provides cloud-based document exchange and workflow solutions to over 7,900 companies and 130,000 registered users in the oil and gas industry. The Oildex suite of services streamlines operations enabling companies to shift from paper-based processes to electronic and provides tools for companies to track and understand their transactions in near-real time. Currently available services include: digital and scanned invoice processing (SpendworksTM and Spendworks CompleteTM), owner/producer relations data posting (Owner Relations ConnectTM), check stub reporting (Checkstub ConnectTM – CDEX), scanned check stub reporting (CDEX CompleteTM), joint interest bill processing (JIB ConnectTM), scanned JIB processing (JIB CompleteTM), crude oil data exchange (Run Ticket ConnectTM – CODE), and production and sales volume reporting. Oildex has offices in Denver and Houston. For more information, please visit http://www.oildex.com.
Courtney Cook, Marketing Coordinator