Reimagining Communications in a Cloud World: ThinkingPhones Acquires Contactive and Its Enterprise Offering, Klink

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Acquisition represents major step forward in the contextual communication movement, will close gap between big data and telephone communications

ThinkingPhones, a three-time Gartner Magic Quadrant for UCaaS “Leader,” has announced its acquisition of Contactive, a big data solution that connects profiles and identities created by people and businesses online and associates them with a telephone number to create an identity graph. The acquisition demonstrates another move by ThinkingPhones to support its phenomenal market growth, which has continually exceeded the pace of the UCaaS market. Contactive’s enterprise offering is Klink, a multi-platform product that optimizes business communications.

Headquartered in New York City, Klink leverages big data to provide in-depth customer profiles in real-time before and during calls. Their algorithm indexes and consolidates billions of data points to instantly bring users the information they need when it matters most. Klink automates the process of Googling phone numbers and names, scanning public directories, and sifting through multiple social network updates, allowing users to see essential details such as a photo, name, email address, latest tweet, current city, and job associated with every phone number. Klink integrates with in-house systems of record (CRM, Company Database, Customer Support, etc.) to increase workflow productivity, data usability, and corporate revenues. Contactive and Klink have over 1.5 million users, and enhance more than 600 million telephone numbers.

“By joining ThinkingPhones, we will be incorporating our big-data know-how into ThinkingPhones’ unified communications platform to offer a combined product that delivers on the promise of making enterprise communications more intelligent and effective,” said Iñaki Berenguer, CEO of Contactive and Klink. “Delivering contextual communication is going to truly move the needle for business communications as a whole, and we are thrilled to be a part of the movement.”

“The Contactive and Klink team has worked diligently for the past two years to build a strong big data platform and a solid product used by more than a million and a half people,” said Steve Kokinos, ThinkingPhones’ President & CEO. “Klink represents the next step in the natural evolution of enterprise communications. Since most employees already Google people or businesses to read more about them on Linkedin, Twitter, or Yelp, it only makes sense that smartphones should do that work in real-time for every incoming call in the enterprise setting.”

“Beyond ThinkingPhones’ product and leadership position in the market, we are especially excited to work with their management team and board,” continued Berenguer. “They are entrepreneurs with a proven track record of successfully anticipating market trends in the enterprise space, and their history of building successful technology companies together for the past 20 years shows how much they trust each other and how much we can expect in terms of team dynamics.”

About ThinkingPhones
ThinkingPhones, a three-time Gartner, Inc. Magic Quadrant “Leader” and Frost & Sullivan UCaaS “Company of the Year,” assists enterprises, channel partners, and wholesalers in deploying cloud UC services quickly, easily, and cost effectively. The company’s award-winning ThinkingSuite solution combines powerful mobility-enabled and analytics-driven communications services and third-party application integration on an open platform. The company has locations in Boston, Ottowa, London, and Amsterdam. For more information, visit http://www.thinkingphones.com.

About Contactive
Co-founded by Julio Viera and Iñaki Berenguer, Contactive is an Android call management app that automates the process of Googling phone numbers and names, scanning public directories, and sifting through multiple social network updates to instantly display information about a caller right as the call is coming in. Contactive gathers information from a growing list of sources that includes Facebook, Twitter, LinkedIn, Gmail, Yelp, Google Places, White/Yellow Pages, and Contactive’s Global Directory. For more information, visit http://www.contactive.com.

About Klink
Klink is a big data company that bridges the gap between enterprise data, telephony, and the internet. Klink offers a sales productivity platform that helps professionals identify and personalize their customer engagements with real-time sales and social data on their phones, tablets, and computers. In addition, it simplifies and automates the process of updating customer records and logging calls, improving operations, data accuracy, forecasting, and technology adoption. Klink is based in New York City. For more information, visit http://www.klink.com.

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Valerie Meffert
ThinkingPhones
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