US Contact Center Industry Creates Nearly 50,000 New Jobs in 2014

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14,544 Net New US Contact Center Jobs Created Between October 1 and December 31, 2014

Michigan Governor Rick Snyder receives Spirit of America Award from jobs4america Chairman and American Support CEO Matt Zemon

In the last half of 2014 the US contact center industry created 3,839 more jobs than the total new contact center jobs created anywhere else in the world.

Between October 1, 2014 and December 31, 2014, jobs4america recorded 14,544 net new US contact center jobs created. With quarter four’s strong numbers, jobs4america is at 49,569 net new US contact center jobs for 2014.

“For three quarters in a row the American contact center industry continues to grow,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support. “In the last half of 2014 the US contact center industry created 3,839 more jobs than the total new contact center jobs created anywhere else in the world. This quarter we are particularly thankful that companies like Unisys, Comcast, AAA and Congnizant have chosen to expand their US presence,” Zemon continued. “We also commend all the organizations that are choosing to outsource to BPOs that are growing their US presence including IBEX Global, Convergys, APAC, Teletech, Alliance Data Systems and Alorica.”

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation. For quarter four, the results are:

October 1, 2014 through December 31, 2014 Top 10 US Site Expansion/Openings:

Company    (# of Jobs- City, State)
1. IBEX Global (1000- San Antonio, TX)
2. Convergys (900- St. Louis, MO)
3. Unisys (700- Augusta, GA)
4. APAC (682- Tuscon, AZ)    
5. Comcast (600- Hudon, NH)
6. Teletech (600- McAllen, TX)
7. AAA (580- Salt Lake City, UT)
8. Alliance Data Systems (530- Lenexa, KS)
9. Alorica (500- Tulsa, OK)
10. Cognizant (500- Charlotte, NC)

October 1, 2014 through December 31, 2014 Top 10 US Site Closure/Downsizing:

Company    (# of Jobs- City, State, Type)
1. Wingspan (300- Monroe, LA, Downsized)    
2. Assurion (232- Rapid City, SD, Closed)    
3. Sykes (200- Fayetteville, NC, Downsized)    
4. Corinthian Colleges (200- Colorado Springs, CO, Closed)
5. Netflix (188- Hillsboro, OK, Closed)     
6. Telerx (156- Allentown, PA, Closed)
7. Financial Management Solutions (130, Rockford, IL, Closed)
8. Verizon (117, Erie, PA, Closed)     
9. Sears (112, Columbus, OH, Closed)     
10. Living Social (100, Tucson, AZ, Downsized)     

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs. For further information visit: http://www.jobs4america.net
About Site Selection Group, LLC:

Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at http://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565

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Matt Zemon
jobs4america
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Jack Wilkie
jobs4america
202-759-4510
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American Support

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