BBB Offers Advice on What to Do After a Data Breach Compromises Your Identity

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Anthem Insurance is latest corporation to be hacked and tens of millions of Americans could be victims. Here is what to do if your personal identifying information (PII) has been compromised.

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Tens of millions of Americans could be victims of the latest corporate data breach, this one at Anthem Insurance. Unknown hackers apparently stole personal identifying information (PII) from current and former Anthem customers, including names, addresses, Social Security numbers, dates of birth and other information that can be used for identity theft.

Anthem has set up a separate website with information on the breach, but Better Business Bureau recommends that consumers always go to a company’s main website first and follow links from there. Scammers often take advantage of data breaches and subsequent confusion to set up spoof websites and send phishing emails.

BBB offers the following suggestions for consumers concerned that their PII has been stolen (also available at bbb.org/breach):

1.    Do not take a “wait and see” approach as you may have done with breaches involving credit card data. You must act quickly. Breaches involving Social Security numbers have the potential to be far more detrimental to victims, and the damage can be difficult to repair.

2.    Consider taking a preemptive strike by freezing your credit reports. This will not impact existing credit cards and financial accounts, but will create a roadblock for thieves seeking to create fraudulent accounts using your personal information.

3.    At a minimum, if you know your Social Security number has been compromised, place a fraud alert on your credit reports. While less effective than a freeze, this will provide an extra layer of protection. Click here to learn more about security freezes and fraud alerts.

4.    Take advantage of the free credit monitoring services Anthem will be offering to breach victims. While this is not a preventative measure, this will alert you to new accounts or inquiries using your Social Security number so that you can act quickly to repair the damage.

5.    Vigilance is key. Regularly check your credit reports at annualcreditreport.com for unauthorized charges or other signs of fraud. (NOTE: This is the only free credit report option authorized by the Federal Trade Commission.)

6.    For more information and complete step-by-step guidance on repairing the damage caused by identity theft, visit the FTC’s identity theft resources.

7.    Expect that scammers will take advantage of this data breach to send out phishing emails and other messages that appear to be from Anthem, a credit bureau or other legitimate companies. Do not click on links from any email, text or social media messages about this or any other data breach.

For all businesses that collect customer information:

  • Make sure you protect your customers’ data. If a data breach can happen to a major corporation with significant data security measures in place, it can happen to any business.
  • Check out BBB’s updated online guide Data Security – Made Simpler for free information on how to create a data security plan.

For more information about scams, check out BBB Scam Stopper. Sign up to receive weekly Scam Alerts to hear about the latest scams.

NOTE: According to its BBB Business Review, Anthem Inc. also operates as Wellpoint, Inc., Anthem Blue Cross & Blue Shield, and Administar Federal, Inc. However, not all Blue Cross & Blue Shield companies are part of the Anthem network. If you aren’t sure if your insurer is affected by this data breach, call the number on the back of your card or go directly to your insurer’s website.

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2014, people turned to BBB more than 165 million times for BBB Business Reviews on more than 4.7 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across North America, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation.

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Katherine Hutt
CBBB
+1 (703) 247-9345
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