Edison, NJ (PRWEB) February 19, 2015
RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, is pleased to announce today that for the third year in a row, TMC, a global, integrated media company, has named RightAnswers as a 2015 CUSTOMER Product of the Year Award winner.
RightAnswers provides knowledge management tools and services to enable service organizations to engage customers and deliver frictionless customer service experiences.
RightAnswers has extended its capabilities to provide an Enterprise Knowledge Hub for sharing and managing knowledge throughout the enterprise, well beyond the service organization. It is used by all departments, such as HR, Finance, Marketing and Sales, to increase efficiency and productivity.
Giving all employees real-time access to enterprise knowledge creates a more agile organization that can better identify issues and address them proactively. For example, customer service agents can find Product Development knowledge to solve customer issues that arise. The ability to access the appropriate knowledge in real time, available before the calls even come in, is a new and exciting model for the contact center. Conversely, by looking at customer issues and requests, Marketing can better understand how to promote the product and Product Development can use this valuable information to improve the product, which serves to improve the customer experience.
“We’re excited about our Enterprise Knowledge Hub and the added value it brings to our clients. RightAnswers provides tools well beyond traditional knowledge management, such as tools for video creation and social collaboration, advanced dashboards and analytics, mobile access and more,” said Simon Yelsky, Vice President, Product Management and Marketing, RightAnswers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor RightAnswers with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its solution has proven deserving of this elite status and I look forward to continued innovation from RightAnswers in 2015 and beyond.”
RightAnswers is the #1 provider of cloud-based knowledge management, web and mobile self-service and social knowledge solutions enabling clients to deliver SmartService™. Our 450+ clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year. For more information please visit rightanswers.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit http://www.tmcnet.com.