USDM Life Sciences Joins New ServiceMax Marketplace to Enable Life Sciences Companies to Use ServiceMax and Meet FDA Regulations

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USDM Cloud Assurance and UDI Connect join the ServiceMax Marketplace to help field service technicians use ServiceMax and Salesforce in regulated environments.

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The ServiceMax Marketplace creates an exciting opportunity for FDA regulated companies to have access to new and innovative solutions to extend the value of their ServiceMax implementations.

USDM Life Sciences today announced it has joined the ServiceMax Marketplace to help life sciences companies use ServiceMax and Salesforce while meeting global regulations, such as 21 CFR Part 11.

USDM Life Sciences provides a best practice, turnkey solution for implementation and validation of ServiceMax for regulated medical devices and life sciences organizations. USDM’s Cloud Assurance enables customers to quickly validate ServiceMax. USDM’s UDI Connect App provides an extension to ServiceMax enabling medical device companies to leverage the FDA’s UDI regulation for business benefits.

USDM’s Cloud Assurance:
USDM’s Cloud Assurance provides life sciences organizations the ability to validate ServiceMax and qualify Salesforce. USDM’s Cloud Assurance Validation Accelerator Pack (VAP) provides life sciences organizations with the content and methodology – validation plans, requirements, IQ/OQ/PQ, vendor audits – to ensure ServiceMax can meet global regulations.

USDM’s UDI Connect:
USDM's UDI Connect provides on-demand access to all the data attributes stored in FDA’s Global UDI Database (GUDID), manufacturers’ internal data and integrates with ServiceMax to all users to instantly retrieve essential information about a medical device to support a host of business and patient safety uses. UDI Connect helps limit chances of patient harm by using the wrong product and limits the chance of patient harm through counterfeit products.

“The ServiceMax Marketplace creates an exciting opportunity for FDA regulated companies to have access to new and innovative solutions to extend the value of their ServiceMax implementations,” said Kim Hutchings, Vice President of Alliances at USDM. “We are very excited to be working with ServiceMax to provide these new solutions to this industry.”

“As organizations increasingly turn to technology to deliver flawless field service and empower their employees to turn customers into raving fans, it couldn’t be a better time to aggregate the most promising solutions in a single marketplace,” said Dave Yarnold, CEO of ServiceMax. “The 34 partners in the ServiceMax Marketplace are able to address the unique, needs of field service organizations, helping them to deliver better service to their customers and keep our world running.”

ServiceMax and USDM have collaborated to provide a best in class solution for field service management for medical device customers. As a global leader in compliant cloud implementations for life sciences, USDM brings innovative, validated solutions to ServiceMax customers, providing productivity, cost, and patient safety benefits.

USDM is the market leader in providing IT, Quality & Regulatory Compliance professional service solutions to the heavily regulated Life Sciences industry. The company has a long track record of improving business value through technology. USDM has completed over 1,000 projects in over 300 life sciences organizations.

About USDM Life Sciences
USDM Life Sciences is a leading global regulatory consulting firm providing compliance, validation, qualification, quality, auditing and information technology services via project teams and staff augmentation to our clients in the medical device, biotechnology, biologics, diagnostics and pharmaceutical industries. USDM Life Sciences has more than 15 years of experience supplying our clients in the life science industry with compliance services during each phase of their drug and product development cycle while partnering with best of breed organizations to help companies simplify, unify and optimize their business and compliance objectives. For more information, please visit http://www.usdm.com.

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Ryan Carmel
USDM Life Sciences
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