Confirmit Introduces New Software-as-a-Service Environment in Australia and New Zealand

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Local SaaS platform to boost speed of delivery and to provide in-country data storage

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Confirmit has responded to growing demand in Australia and New Zealand for fast, reliable and secure Software-as-a-Service (SaaS) solutions with the launch of a new SaaS environment for Confirmit Horizons in the region.

The investment in a dedicated SaaS site located in Sydney supports Confirmit’s global growth and offers three key benefits to customers in the region.

  •     Increasing the speed of delivery of Confirmit’s Customer Experience, Employee Engagement and Market Research solutions;
  •     Enabling more effective deployment of time-sensitive CATI interviews and mobile surveys alongside other research channels;
  •     Addressing the growing need for in-country data storage as government and large institutions strive to protect sensitive customer, corporate and financial data in accordance with the Australian Privacy Act.

Arnt Feruglio, Chief Operating Officer at Confirmit explains: “Our decision to create a local Confirmit Horizons SaaS environment will enable companies to adopt the SaaS model while ensuring that Australian data remains in Australia. The move to SaaS will enable companies to reduce the total cost of ownership typically associated with on-premise solutions.”

“We have a great track record in providing reliable and secure SaaS access. We delivered 100 percent uptime from our SaaS environments in the UK and in the US in 2014. Confirmit’s teams have worked hard to ensure that the new SaaS environment is secure, reliable and offers low latency, which is essential for a good user experience and high completion rates. Confirmit Horizons also delivers a high level of automation and regular deployment of updates which means that we can provide an efficient, resilient and up-to-date service throughout the year,” he adds.

The new Confirmit SaaS environment is hosted by trusted partner Rackspace and supported by long-term reseller Information Research Management (IRM). IRM has supported Confirmit as its sole reseller in Australia and New Zealand for over 11 years, providing training and operational support to customers in both territories, including the NRMA, Pure Profile and Fairfax Media.

Commenting on the announcement, Chris Breslin, General Manager, Information Research Management, said: “The introduction of a premium, incredibly low-latency SaaS service by Confirmit will transform the use of CATI and mobile in the region, enabling short, engaging, in-the-moment interviews and surveys to be deployed on smartphones. Delivering local hosting removes any remaining road blocks to the use of SaaS for many large organizations and we look forward to bringing the benefits of both SaaS and Confirmit Horizons to existing and new customers.”

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About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit http://www.confirmit.com for more information.

About IRM
IRM has acted as the exclusive Australian and New Zealand value added reseller for Confirmit since 2004. Headquartered in Sydney, Australia, the company provides local sales, support, training and consulting services for Confirmit’s world leading solutions for Customer Experience, Employee Engagement and Market Research in both territories. Harnessing over 20 years of local MR experience and global partnerships, IRM also provides consulting services to its clients to ensure they are utilizing the Confirmit platform to its full potential.

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