Samanage Announces Samanage Benchmarking, Only Real-Time Continuous Improvement Tool for Service & Support Industry

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Samanage Benchmarking is the industry’s only automated, real-time service management benchmarking solution

Samanage Benchmarking

Samanage, leading provider of cloud-based enterprise service desk software, and MetricNet, leading provider of benchmarks for IT service and support professionals, announced today the launch of Samanage Benchmarking, the only real-time service benchmarking solution for the service and support industry.

Samanage CEO, Doron Gordon, together with MetricNet’s Co-Founder and Managing Partner, Jeff Rumburg, made the announcement at the HDI 2015 Expo and Conference this week in Las Vegas.

“Service professionals are challenged to do more with less, and continuously find ways to improve their service organization,” said Gordon. “Samanage Benchmarking empowers service managers to measure the performance of their service organization, compare it against industry peers and continuously identify performance improvements and cost savings opportunities, in real-time and at a fraction of what it has cost in the past.”

Using Samanage’s true-cloud service management platform, Samanage Benchmarking analyzes the performance of thousands of service desk organizations to create peer group specific key performance indicators (KPIs). Customers are then compared against peer organizations based on performance data from the Samanage customer community, combined with thousands of service desk benchmarks completed by MetricNet. Samanage Benchmarking automates data collection, performance reporting, diagnosis and action planning, and provides a Samanage Score which is the culmination of where the service organization is rated in the industry.

“By leveraging Samanage’s true-cloud SaaS based delivery model with the benchmarking expertise and data from MetricNet, Samanage Benchmarking makes quality, real-time benchmark reports more economical than ever before,” said Rumburg. “Samanage Benchmarking can be used for forecasting and planning changes within the service organization, allowing them to better understand the impact planned changes have on cost and quality of the service level they provide. It is a first of its kind solution and will allow us to make Service Desk Benchmarking available for every service organization in the world” said Rumburg.

Samanage Benchmarking fully integrates with the Samanage Service Desk solution and is readily available and free to existing Samanage customers. Non-Samanage customers can still use Samanage Benchmarking with their current service desk solution and benefit from a continuous way to track and measure their service organization. To learn more about the Samanage Service Desk platform and Samanage Benchmarking visit

About Samanage
Samanage is enterprise service desk software that manages service relationships in the company and helps get work done. Samanage delivers an exceptional user experience with beautiful software that people love to use. Instantly deployed and continuously updated in the cloud, Samanage service and asset management software lets you quickly drive business value by connecting your people with the key business services they use every day. Visit

About MetricNet
MetricNet is the global leader in IT service and support benchmarking. More than half of the Fortune 500 rely on MetricNet benchmarks to improve and optimize their performance. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. Visit

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Kiersten Hoffman
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