TCN Receives 2015 Unified Communications Product of the Year Award

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TCN’s cloud-based contact center suite honored for exceptional technological innovation in the call center industry

TCN, Inc.

. “We are committed to serving our clients by understanding their needs and constantly expanding our offerings to help improve efficiencies and productivity for their operations," said Terrel Bird, CEO of TCN.

TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named TCN Platform 3.0 as a 2015 Unified Communications Product of the Year Award winner.

TCN Platform 3.0 is an advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. Agent-customer interactions are closely monitored, allowing management staff to better analyze campaign success and team performance. Platform 3.0 helps streamline routine, timely activities along the addition of advanced analytical capabilities.

“We are thrilled to have Platform 3.0 recognized as a 2015 Unified Communications Product of the Year Award winner,” said Terrel Bird, CEO of TCN. “We are committed to serving our clients by understanding their needs and constantly expanding our offerings to help improve efficiencies and productivity for their operations. We will continue to push forward on providing technological advancements to better service our clients.”

TCN Platform 3.0 is proven to increase efficiency and productivity in various ways with features including unlimited capacity, fluid autopacing, answering machine detection rates, penetration rates, higher agent occupancy and more. In addition to its industry-leading pay-per-use subscription model, Platform 3.0 also provides free, live 24/7/365 professional support.

“It gives me great pleasure to honor TCN as a 2015 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, TCN Platform 3.0,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by TCN in their groundbreaking work on Platform 3.0.”

Winners of the 2015 Unified Communications Product of the Year Award will be published in the March 2015 edition of INTERNET TELEPHONY magazine.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit http://www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our LinkedIn group. Subscribe or visit http://www.itmag.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

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Michi Morales

Christine Mulquin