Deployments of multi-tenant PBX and ACD systems will appreciate the flexibility this gives them.
Fredericton, NB (PRWEB) March 31, 2015
Indosoft, Inc., developers of contact center software for more than a decade, announce the availability of SIP over TCP configuration for all SIP devices in Q-Suite 5.9. Q-Suite is their flagship software suite, offering a full contact center ACD (Automatic Call Distributor) system on Asterisk to users all over the world. Adding SIP over TCP support to all SIP devices gives users an additional option for connecting to this system.
The history of Voice over IP (VoIP) has primarily involved User Datagram Protocol (UDP), a fast and efficient method of sending bytes between two points. UDP has traditionally been used for real-time transmission of data, such as voice traffic. UDP allows for dropped and out-of-order packets, which are usually simply discarded in favour of avoiding delay. SIP (Session Initiation Protocol) can usually work around dropped packets by resending requests where necessary.
In some cases it turns out to be better to avoid the potential shortcomings of UDP entirely. In Cloud-based or remote call centers, a mix of technologies may be needed. In these cases, SIP over TCP provides real advantages, including reliability of the connection. Providers and equipment suppliers have recently been supporting SIP over TCP in increasing numbers. Adding this option to Q-Suite gives call centers a new set of options they can use, including allowing some or all agent devices to use TCP or UDP.
"Q-Suite has always provided contact centers with the tools they need to deploy a sophisticated Asterisk-based solution. A key driver of adoption of Q-Suite has been the ability to connect users in a variety of ways" said Gabe Bourque, CEO of Indosoft. "SIP over TCP is simply one way we are helping clients connect their users. Deployments of multi-tenant PBX and ACD systems will appreciate the flexibility this gives them."
About Indosoft Inc.
Indosoft Inc. is a global provider of call center solutions based on Q-Suite, its flagship multi-channel contact center suite. Q-Suite is a powerful call center software with installations around the world. It is also available to Indosoft technology partners for offering private label managed services using Asterisk. Indosoft licenses Q-Suite ACD with .NET, Socket and web services libraries for use in Asterisk based custom ACD applications.