“Today, WellCare coordinates care for approximately 107,000 seniors, and low-income children and families in South Carolina,” said Kathy Warner, COO of WellCare of South Carolina.
TAMPA, Fla. and HOLLADAY, Utah (PRWEB) April 02, 2015
WellCare Health Plans, Inc. (NYSE: WCG), and Teleperformance, the worldwide leader in outsourced multichannel customer experience management, today announced a partnership that expands WellCare’s call center operations and brings approximately 150 jobs to Columbia, South Carolina. As a result of the expansion, Teleperformance’s existing Columbia Call Center operation increased by approximately 20 percent to more than 800 seats. The agents supporting WellCare provide customer service support for the company’s Medicaid members in South Carolina and Kentucky.
WellCare and Teleperformance celebrated the new jobs with a ceremony that included Gov. Nikki Haley and Ray Farmer, director of the South Carolina Department of Insurance.
“It truly is a great day in South Carolina when a company like WellCare, that already calls South Carolina home, expands their operations in our state,” said Gov. Haley. “WellCare’s decision to bring 150 more jobs to the Midlands is a testament to the company and South Carolina’s dedicated workforce, and one more reason South Carolina is on the move.”
“This expansion supports WellCare’s mission to assist our 4.1 million members in accessing the care and services they need to be healthier and to enjoy better quality lives,” said Scott Black, WellCare’s vice president, channel communication services. “We look forward to continuing to work with Teleperformance to serve our members and to make valuable contributions to this community.”
“Today, WellCare coordinates care for approximately 107,000 seniors, and low-income children and families in South Carolina,” said Kathy Warner, COO of WellCare of South Carolina. “We are committed to helping them navigate the health care system to ensure they get the quality care they need for improved health outcomes.”
“Teleperformance has been in the Columbia area since 2003,” said Miranda Collard, Teleperformance’s president of enterprise delivery. “We are committed to serving WellCare’s members by delivering excellent customer care on each and every interaction, and to providing employment opportunities for South Carolinians.
For more information about open positions or to apply, visit the companies’ websites at http://www.wellcare.com and http://www.teleperformanceusa.com
As of Dec. 31, 2014, WellCare serves approximately 70,000 Medicaid members, 34,000 Medicare Prescription Drug Plan members and 3,000 Medicare Advantage members in South Carolina.
About WellCare Health Plans, Inc.
WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, including Medicaid, Medicare, Prescription Drug Plans and the Health Insurance Marketplace. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled. The company serves approximately 4.1 million members nationwide as of Dec. 31, 2014. For more information about WellCare, please visit the company's website at http://www.wellcare.com or view the company’s videos at https://www.youtube.com/user/WellCareHealthPlan.
Teleperformance, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. Teleperformance USA was established in 1993 and currently employs approximately 19,500 people in 39 facilities across the United States. In Florida, the company employees approximately 4,500 people with locations in North Lauderdale, Boca Raton and Miami Beach which serves as the Americas and Asia Pacific headquarters location of Teleperformance Group. Teleperformance USA works with some of the world's largest and most successful US companies in all major industries both domestically and around the world.
WellCare and Teleperformance USA have partnered together since 2007.