Quark Software Inc. Introduces Procedure Management Solution for Global 2000

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New Solution Modernizes the Creation and Management of Policies and Procedures with Smart Content to Drive Compliance, Cut Costs and Enhance Customer Experience

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Quark Procedure Management helps customers get the right procedures to the right people at the right time to save time, budget and minimize risk.

Quark Software Inc. has introduced Quark Procedure Management, a new knowledge management solution that enables large enterprises to streamline the creation, management and publishing of policies and procedures. With Quark Procedure Management, corporate writers and subject matter experts create reusable content that is easy to save, search and update, which is critical when content is susceptible to risk and compliance issues. Examples of policies and procedures include employee manuals, field instructions, medical responses, banking processes, call center training manuals and other standard operating procedures.

Managing policies and procedures efficiently is a challenge because the content must be updated frequently, is often regulated by government and industry organizations and requires multi-channel delivery across print, Web and mobile devices. When managed at the document level, where text and data are trapped in static form, enterprises suffer from poor workflows, lack of content reuse, insufficient metadata and the inability to publish across channels.

Quark Procedure Management moves authors from creating static documents to creating reusable content components – XML Smart Content – that can be reviewed, approved and updated independently. This enables standard operating procedures to be dynamically assembled for different channels and audiences and automatically published to Web, PDF and mobile formats.

By leveraging Smart Content through Quark Procedure Management, enterprise organizations meet business initiatives to reduce costs, improve compliance and increase customer engagement with the ability to:

  • Enable anyone to write modular, reusable content
  • Align teams around a single workflow
  • Create, approve and publish content faster
  • Rapidly publish to PDF, Web and mobile devices
  • Integrate with business tools already in place

“Outdated policies and procedures can be dangerous – to a company’s bottom line and to employee and customer well-being. Finding relevant next steps when facing challenges – whether daily or suddenly – should be quick and easy,” said Gavin Drake, Vice President of Marketing for Quark. “Quark Procedure Management helps our customers get the right procedures to the right people at the right time to save time, budget and minimize risk.”

Customer Use Cases
Early adopters of Quark Procedure Management include Emirates, National Bank of Canada, Janssen, the U.S. Nuclear Regulatory Commission and many other industry leaders.

Read how a leading bank more than doubled productivity by streamlining their regulatory processes using Quark Procedure Management.

[Read how a major pharmaceutical company revamped their medical customer service procedures with Quark Procedure Management to make content reuse possible and lower authoring costs by 30 percent.

To find out more about Quark Procedure Management please visit: [http://www.quark.com/ProcedureManagement

About Quark Software Inc.
Quark’s software enables organizations of all sizes to meet customer demand for engaging, relevant communications when, where and how they want them. Our solutions combine the power of XML with flexible layout and design to automate the delivery of customer communications to print, Web, and interactive experiences on the latest digital devices. Financial services firms, manufacturers and governments around the world rely on Quark solutions to elevate customer communications to new levels, reduce time to market and lower costs.

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Quark, Quark Procedure Management, Quark Publishing Platform and the Quark logo are trademarks or registered trademarks of Quark Software Inc. and its affiliates in the U.S. and/or other countries.

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Sarah Rector
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