Americas (PRWEB) April 30, 2015
Presence Technology, global leader in multi-channel Contact Center solutions, received the Gold Award for Best Technological contribution from the Colombian Association of Contact Centers and BPO (ACDECC) in the fifth edition of the National Award for Contact Centers Excellence held on the 12th Congress of the Andean Contact Centers and BPO Congress.
"The award is given because of the technologies implemented on Sistem Contact Center, where 'Contact Center Technology without limits' was installed. This included integration between the Presence Suite and JAWS, screen reader for the visually impaired,” says Nibia Salazar, Country Manager of Presence Colombia.Presence received the Gold Award 2015 to the best technological contribution.
Because of its innovative integration, Sistem Contact Center was able to incorporate visually impaired people in their operations within their collections management and contact center platforms, improving productivity and recovery portfolio by 42%, increasing contactability with customers and decreasing agent turnover.
Salazar says, "The recognition for our work shows that we must continue to guide our efforts to develop tools to promote corporate social responsibility programs, generating significant synergies and added value among the Colombian government programs, our partners and Outsourcing & BPO companies. On the other hand from a technological perspective, this recognition shows that besides being an 'accessible' Suite, its open development standards, position us as a visionaries in the path we have historically followed."
The "contact center technology without limits" is the result of the integration of Presence agent and Presence Scripting with JAWS screen reader for the blind, which allows people with this disability to work as contact center agents, without the need of additional technological infrastructure investment.
About Sistem Contact Center:
Sistem Contact Center is a visionary company that was born in Barranquilla Colombia over 14 years ago and became known locally and Regional under the name of Sistem Coast. Since 2009 is known as Sistem Contact Center, which provides services to Regional, national and international level. Sistem Contact Center is an innovative company with many years of experience in highly specialized OUTSOURCING services in all global contact strategies. It is an effective channel of communication between the institutions and their customers, innovative and with more than 14 years of experience in highly specialized OUTSOURCING services in all global contact strategies.
About Presence Technology
Presence Technology is a leading provider of contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency in the communications process with its customers. Their award winning software solutions are consistently recognized for quality and innovation Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.
For more information visit: http://www.presenceco.com