Client service is consistently the leading driver of law firm recommendations by General Counsel.
Wellesley, MA (PRWEB) May 05, 2015
The law firms in the vanguard of recommendations have declined, down 12.6%, as revealed in the just-released BTI Brand Elite 2015: Client Perceptions of the Best-Branded Law Firms. The BTI Consulting Group’s newest in-depth research with 648 corporate counsel at Fortune 1000 and large organizations reveals the 345 law firms with the biggest imprint on corporate counsel in one of the key brand differentiators: earning unprompted recommendations.
Client expectations are soaring as corporate counsel push for more change and more business value from their law firms. However, the response from law firms has left corporate counsel reluctant to unequivocally recommend a firm to their peers.
Bucking this trend are Alston & Bird and Seyfarth Shaw, which join the Best of Best Recommended Law Firms this year, while Akin Gump Strauss Hauer & Feld, Baker Botts, Barnes & Thornburg, Bradley Arant Boult Cummings, Dechert, Duane Morris, Orrick, Herrington & Sutcliffe, Paul, Weiss, Perkins Coie, Quinn Emanuel Urquhart & Sullivan, and Simpson Thacher & Bartlett join the ranks of the Leading Recommended Law Firms.
“Client service is consistently the leading driver of law firm recommendations by General
Counsel,” comments Michael B. Rynowecer, President of The BTI Consulting Group. “Superior service accounts for nearly 2 times more recommendations than any other single factor.”
BTI conducted 648 independent, individual interviews with CLOs, General Counsel and legal decision makers at Fortune 1000 companies and large organizations. Now in its 15th year, BTI conducts the only continuous benchmarking market study of corporate counsel worldwide. The complete list of The BTI Brand Elite 26 and details on the brand performance of 450 law firms are available in BTI’s new report, The BTI Brand Elite 2015: Client Perceptions of the Best-Branded Law Firms.
Find more information about this and other compelling research at http://www.bticonsulting.com or contact BTI at 617.439.0333. BTI is the undisputed leader in providing high-impact strategic client research to professional services firms and their clients.