OTRS Group Announces First Help Desk System Training Course in France

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OTRS Group, the help desk system software provider, announces its first OTRS training course for clients in France. Starting August 2015, the company will showcase how users can leverage OTRS to increase their service desk’s efficiency in a dedicated four-day programme.

Network management software producer OTRS Group's COO Christopher Kuhn

Christopher Kuhn, COO of OTRS Group

As the August training days are our first in France, we are expecting a great turnout from many of our established clients, including Salomon Sports, Pomagalski, Bull and others. New users are also welcome, but are urged to book a place early.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, announces a new help desk software training course will take place in Paris, 10-13 August 2015. Users of the free to download help desk and IT service management software can learn how to:

  •     Install, configure, customize and manage OTRS
  •     Increase their service desk’s efficiency with its extensive features.

Earlier this year OTRS launched new training in Chile; previously, these sessions were only held in the US, Malaysia, the Netherlands, Sweden and regularly in Germany.

“We are excited to offer our first public training courses in neighbouring France as we know the savings on licensing costs makes OTRS very popular there,” said Christopher Kuhn, COO of OTRS AG in Germany. ”With an enterprise grade software like OTRS, training courses from the vendor that include insight into best practices and advanced system knowledge are essential and we believe the benefits of that expertise will result in long-term time and cost-saving.”

Training for IT professionals in France is one of a few services offered by vendors around the country.

Public OTRS training sessions provide an excellent opportunity for all users of the help desk software. The training is available to anyone, but OTRS Business Solution™ customers will be given a 30% - 100% discount off the event price depending on their contract level.

“As the August training days are our first in France, we are expecting a great turnout from many of our established clients, including Salomon Sports, Pomagalski, Bull and others. New users are also welcome, but are urged to book a place early,” said Kuhn.

There are 8 openings available for each session. The smaller class size will optimize participant education and ensure that OTRS is correctly installed, configured and maintained. OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system, including management of user authorizations, mapping queues according to organizational structure, and process automation with the OTRS Process Management module.

To book a place in the training course, interested users can contact sales(at)otrs(dot)com or visit https://www.otrs.com/public-otrs-trainings/

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based system OTRS Business Solution™ Managed, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens and Kentucky Fried Chicken, as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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