I look forward to scaling our customer-facing support organization to keep pace with our growth
Tampa, Florida (PRWEB) June 09, 2015
Accelerated Concepts, Inc., the emerging global leader in VPN and wireless hardware and management software, announced today that Cyndy Lobb has joined the team as Chief Customer Officer. Lobb will coordinate efforts with other executive level officers, and report directly to Accelerated CEO, Tom Butts.
Cyndy will assume responsibility for strengthening relationships with Accelerated’s growing customer base, and will help the company refine the overall customer experience with enhanced customer advocacy and support. Centrally located in Atlanta, Georgia, Lobb will provide a single vision and voice across all methods of customer contact. She will be responsible for managing the Accelerated call centers and fulfilment centers, as well as post-sale support. Accelerated has seen exponential growth since its founding in 2006 with solutions used today in Fortune 500 companies and major Tier 1 communication service providers. Lobb’s experience, leadership, and technical background will be a valuable addition to the Accelerated team and will enable us to strengthen our position as a customer-centric business.
“Cyndy will be a great asset to the company and brings a wealth of experience in managing complex customer implementations all the way from initial design to life cycle support,” said Tom Butts, CEO. “Cyndy’s background at companies like Google, Cox Communications, and Qualcomm give her unique qualifications to ensure we are meeting our customers’ needs, and delivering easy and enjoyable interactions with Accelerated products and solutions.”
Lobb said, “I am excited to be joining the Accelerated team. The company has developed an impressive portfolio of innovative hardware products and cloud-based services that are showing rapid growth. I look forward to scaling our customer-facing support organization to keep pace with our growth and identify opportunities for us to delight our customers with outstanding service.”
Accelerated is an innovator in global cellular, cloud and network communications, and offers industry-leading hardware and software solutions that expand primary and backup data connectivity and management capabilities. Accelerated continues to innovate its line of cellular hardware, network management software and virtual private network (VPN) technology. Accelerated offers a range of Machine to Machine (M2M) and Internet of Things (IoT) communication technologies including its Dial-to-IP™ Converter and custom OEM solutions, in addition to its the newest All-In product, the LTE Cellular Extender Model 6300-CX, a compact, high-performance wireless router modem. All Accelerated products can be centrally managed using Accelerated View™ cloud-based network management software. Accelerated Concepts, Inc. is headquartered in Tampa, Florida, with offices in Chicago, Illinois and Brisbane, Australia. For more information, visit: AcceleratedConcepts.com