Instead of four to five minutes per check-in, we’ve been able to take that down to one to two minutes
Bethesda, MD (PRWEB) June 09, 2015
StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas.
The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment. This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. “Our goal was to speed up the arrival experience so our guests didn’t spend time standing in line instead of starting their stay with us immediately upon arrival,” states Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA.
ARIA partnered with StayNTouch to roll out its cloud-based mobility platform that offers guests a variety of check-in and checkout options via their smartphone. While the ultimate goal was to reduce lines, a secondary aim was to lessen the wait time if a guest did decide to check-in at the desk. “Instead of four to five minutes per check-in, we’ve been able to take that down to one to two minutes,” McCallum Crawford says. Since rolling out the system in April of 2015, as many as 30% of guests are opting into the ARIA mobile check-in process, equaling up to 700 mobile check-ins per day. Achieving its goal of improving the check-in experience, the lobby has seen shorter lines. Encouraging guests to check out via their smartphone has also been a boon to the operations of the resort.
In addition to the guest facing online mobile check-in, there is a secondary option where colleagues can check guests in anywhere in the resort via the StayNTouch Rover Solution, a mobile/tablet extension of the hotel’s PMS.
The resort has implemented three StayNTouch cloud-solutions on one platform:
- Zest Web™: Enables guest pre-engagement and mobile guest services via mobile web, no app needed. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Review bill, preferences collected, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.
- Rover FrontOffice™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
- Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing. More efficient staff. Quicker room turns. Happier guests.
“Within minutes of turning the system on, we had guests taking advantage of it,” McCallum Crawford recalls. “By tapping into travelers’ mobile mindset, we are giving guests the opportunity to fully control the travel experience by choosing their preferred method of arrival.
“We are thrilled to have ARIA as a partner. The size, scope and level of service at the resort is unparalleled,” said Tim Kinsella, COO/Founder of StayNTouch, “ARIA is on the forefront of offering choice of service to their guests, thus increasing the overall level of service.”
Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.
About ARIA Resort & Casino
ARIA Resort & Casino is a stunning AAA Five Diamond resort on The Strip featuring spectacular amenities, high-end service, premium meeting and convention space, striking architecture and sustainable design. Combined with its unparalleled offerings including the luxurious Shops at Crystals and the first-of-its-kind public Fine Art Collection, ARIA introduces a new generation of resort experiences, unlike anything Las Vegas has ever seen. ARIA and its neighboring properties within CityCenter are a joint venture between MGM Resorts International (NYSE: MGM) and Infinity World Development Corp, a subsidiary of Dubai World. For more information and reservations, visit ARIA.com or call toll free at (866) 359-7757; also find ARIA on Facebook and Twitter.
About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations, increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.