Contact Centers are important for collaboration within businesses because they create cohesive communication between both employees and customers
Evanston, IL (PRWEB) June 10, 2015
Stratosphere Networks, a managed service provider located in Evanston, has teamed up with inContact, a cloud contact center software leader, for a happy hour on Thursday, June 11 at The Clubhouse in Oak Brook. This interactive event, which will be from 5 p.m. to 7 p.m., will examine the hidden costs of operating contact centers as well as demonstrating the differences in total cost ownership (TCO) of premise versus cloud contact centers.
“We are looking forward to hosting a great event with one of our trusted partners here in the Chicagoland market,” said Joe Giammanco, Vice President of Sales for inContact. “The Customer Experience has become and continues to be a competitive battle ground for so many organizations and we are confident our software can influence that experience in a positive way.”
In addition to reviewing the key differences in TCO between premise and cloud contact centers, Stratosphere Networks and inContact will explain how to maximize the efficiency of contact centers through the use of work force optimization (WFO) and the benefits it can bring to customers, agents and management staff.
“Contact Centers are important for collaboration within businesses because they create cohesive communication between both employees and customers,” said Francis Micor, Director of Consulting for Stratosphere Networks. “This demonstration will explain which contact center is best for which business.”
"Cocktails and Contact Centers" will be on Thursday, June 11 from 5 p.m. to 7 p.m. at 298 Oak Brook Center in Oak Brook, Illinois.
About Stratosphere Networks
Stratosphere Networks is a Chicago-based multifaceted IT managed service provider focused on delivering comprehensive technology services and solutions to meet and exceed the always-changing, diverse business needs. Since 2003, Stratosphere Networks has grown exponentially and continues to provide the best in-class and cost effective solutions to businesses of all industries. Visit http://www.stratospherenetworks.com for more information.
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit http://www.incontact.com.