Leading Customer Service with Insight, Interaction and Influence

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Walker Training and Consulting to host a one-day weekend workshop in San Antonio, Texas for customer service leaders and professionals looking to impact the business bottom line while developing a marketable skill set.

Learn the tools and techniques that will help advance a career while contributing to the bottom line of a business. Walker Training and Consulting will host, Leading Customer Service: Insight, Interaction and Influence in San Antonio, Texas on Saturday, August 29th. This engaging and affordable workshop guides learning through self-discovery using the latest customer experience research and practical tools and exercises to ensure immediate on the job application.

Who Should Attend:
This workshop is designed for customer service representatives, team leaders, supervisors, managers and other service professionals that interact with customers and are looking to develop valuable customer service and leadership skills. Register by July 24th, 2015 and save $30.00 per person.

Date: Saturday, August 29th 2015
Duration: 9:00 am – 4:00 pm. Lunch will be provided
Delivery Methods: Self-discovery, group exploration with facilitator-led discussions, practical exercises, case review and critique of recorded service interactions and review of recent customer experience research. Participant workbook and certificate of completion provided.
Cost Per Person: $95 early registration by July 25th, 2015 or $125 by the registration deadline of August 14th, 2015.    
Registration: Register and learn more at http://www.walkertrainingandconsulting.com

Workshop Location:
Courtyard by Marriott Westover Hills
11605 State Highway 151
San Antonio, TX 78251

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Ethel Walker
since: 05/2015
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