LDM Global Announces Key Customer Service Hire

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Recently created position will ensure client success and bolster global support team for eDiscovery firm.

LDM Global Personalized Discovery Solutions

Discover why LDM Global is the company of choice for in-house counsel and lawyers worldwide.

Superior customer service is our top priority. The creation of this new position is a reflection of our commitment to ensuring all of our customers receive only the very best service.

LDM Global is pleased to announce the addition of Kerry Guzek as its new customer service associate. LDM Global is a leading international provider of legal discovery management services for law firms, corporations and government agencies.

In the newly created position, Guzek will work closely with account managers and the professional services team to promote a proactive, customer-focused service model.

Guzek has more than 10 years of experience in customer service positions. Most recently, she worked at Goodwill Easter Seals.

“Customer service is the differentiator in turning competent companies into extraordinary companies,” said Director of Business Development Sarah Nunham. “Kerry brings a positive attitude and a proven track record of offering superior customer service, and we are excited for her to begin working with our clients and LDM Global staff.”

LDM Global recently announced that its Net Promoter Score was at positive 38 for the second quarter of 2015. This was an increase from the 2014 average Net Promoter Score of 24.

“Superior customer service is our top priority. The creation of this new position is a reflection of our commitment to ensuring all of our customers receive only the very best service, while we strive to understand our customers’ pain points and offer creative solutions to eliminate those pain points,” Nunham said.

LDM Global is also pleased to have Alexandria Stasulli join the Colorado office as a sales intern. Stasulli is currently in her third year at Robert Gordon University and is studying International Business Management. She will be with LDM Global for one year. Stasulli will be working closely with the sales and marketing team.

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Allison Miriani
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