EQHO’s COO, commented, “This success reconfirms that EQHO’s sophisticated localization workflow processes are in place and are being followed, which is ultimately leading to the enhanced customer satisfaction that we are seeing."
Singapore (PRWEB) August 06, 2015
In alignment with its customer satisfaction guarantee and dedication to providing World-Class localization services, industry-leading translation and localization company EQHO Globalization Pte. Ltd. announced it has been recertified for ISO 9001:2008 by TUV Rheinland, the world’s largest ISO certification body. Recertification was achieved without the issuance of any corrective action requests (CARs).
ISO 9001 is recognized globally as the standard for quality management systems and organizations in more than 170 countries. Yvan Hennecart, EQHO’s COO, commented, “This success reconfirms that EQHO’s sophisticated localization workflow processes are in place and are being followed, which is ultimately leading to the enhanced customer satisfaction that we are seeing. Our recertification is recognition of our common-sense approach to business and our consistent ability to satisfy our customers. It means our processes and people are delivering an effective service time and time again.”
"Our customer satisfaction rates for 2014 were 98.4%, which shows we are delivering on-time and according to client expectations." Steven Bussey, EQHO’s VP of Global Marketing added, "Now that EQHO has been recertified for ISO 9001:2008 for 3 years running, we are already focused on achieving ISO 9001:2015 by the end of 2015. As part of our World-Class Customer Service strategy, we are also preparing for BS EN 15038 and ISO 17100, two other quality management standards that are specific to the translation industry."
BS EN 15038, a European standard specifically for translation service providers, considers the core translation process and any other aspects related to its delivery. Among its standout features are:
● Defining the translation process, whereby quality of the translation is guaranteed through review by a second person.
● Specifying the professional skills of each person involved in the translation process, from translators and reviewers to revisers and proofreaders.
Similarly, ISO 17100 presents the necessary requirements for delivering a quality translation service, taking in everything from resources to core processes.
Headquartered in Raffles Place, Singapore, EQHO operates end-to-end production centers in Southeast Asia to deliver complex, multi-discipline translation and multilingual voice services to global brand leaders, including 23 of the Forbes Top 30 companies. In 2014, EQHO’s team of 3,500 linguists translated 45 million words into 63 languages, and 550 voice artists delivered 51,666 minutes of multilingual audio. EQHO is a western-managed ISO 9001:2008 certified company ranked by CSA Research as a Top 20 Asian language service provider.