IT-BPM Stakeholders Explore How SMAC Boosts Industry in Upcoming Summit

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Social, mobility, analytics, and cloud have transformed the way businesses work internally, with each other and for their market. This is why it will be one of the major discussion points at the International IT-BPM Summit, themed Harnessing information, Powering nations, Connecting the world, taking place this October 5-6 at the Marriott Grand Ballroom in Manila.

“The world is producing massive amounts of structured and unstructured data through the use of mobile devices and social media. If companies integrate SMAC into their strategies, they can harness these information to refine their services and processes.”

Gone are the days when businesses were restricted to surveying their backyard for available resources. Now, businesses can discover and access emerging destinations all around the globe for the right combination of skills, cost efficiency and productivity—all thanks to technology.

The IT and business process management (IT-BPM) industry’s key to success has largely been due to continued technological innovations. The creation and refinement of communication channels have empowered businesses to be more flexible and capable of tapping even the remotest of locations for the best resources.

One ‘stack’ of technologies that has been drawing more attention from the IT-BPM industry today is SMAC. Social, mobility, analytics, and cloud have transformed the way businesses work internally, with each other and for their market. This is why it will be one of the major discussion points at the International IT-BPM Summit, themed Harnessing information, Powering nations, Connecting the world, taking place this October 5-6 at the Marriott Grand Ballroom in Manila.

“Given that most business transactions and consumer engagement takes places in the digital realm, effectively utilizing SMAC in operations can maximize a business’ reach, with minimal overhead,” said Philippine Software Industry Association (PSIA) president, Jonathan De Luzuriaga, who will be presenting and moderating the panel discussion titled Tech Reviews: What works and what doesn’t.

“SMAC sheds light on market demands and how products and services are viewed. This has transformed the way businesses define, analyze and optimize their processes,” he added.

The Summit will also feature a presentation and a panel discussion on the phenomenon of the Internet of Things (IoT), which is a component of analytics under SMAC. By gathering massive amounts of data from sensors, businesses can monitor trends, such as usage habits or error frequency, and use this information for productive purposes like decision making and process optimization.

IoT is currently being developed for a wide variety of industries such as healthcare, telecommunications, manufacturing, and IT-BPM, among many others. Aside from providing analytics services, another example of how data analytics applies to the IT-BPM industry is in the use of the overwhelming amount of information gained by contact centers from customer interactions to interpret general customer feedback and make trend predictions.

“The world is producing massive amounts of structured and unstructured data through the use of mobile devices and social media. If companies integrate SMAC into their strategies, they can harness these information to refine their services and processes,” said De Luzuriaga. “If adapted right, SMAC gives an organization a great competitive advantage.”

Learn more about emerging technologies for the IT-BPM industry at the International IT-BPM Summit. For more information, please visit http://www.internationalitbpmsummit.com.

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About the International IT-BPM Summit (IIS)
The International IT-BPM Summit is regarded as the premier platform for stakeholders of the information technology and business process management (IT-BPM) industry to explore trends, exchange insights and immerse in a rich networking experience. Key representatives of the industry, its allied industries, and global government organizations are assembling for the Summit’s seventh year to harness the power of information and this one-of-a-kind opportunity for knowledge sharing and mentorship, to refine local development strategies and sustain the industry’s growth and expansion worldwide.

About the Information Technology and Business Process Association of the Philippines (IBPAP)
The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With over 300 industry and support-industry members, including five associations—the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines, and Philippine Software Industry Association—IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. On-going support is provided through a wide variety of initiatives, including programs for HR development, business development, and on-going knowledge sharing and networking opportunities.

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Erika Garcia
TeamAsia
Email edgarcia(at)teamasia(dot)com
Mobile +63 917 528 8400

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