Waterloo North Hydro Advances Its Operational Performance with Survalent’s Outage Management System

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Waterloo North Hydro Advances Its Operational Performance with Survalent’s Outage Management System

Waterloo North Hydro

Waterloo North Hydro

Survalent offered us an integrated solution with a single interface. Our long-term relationship with Survalent combined with having the functionalities of one platform made it clear to us that they would be the right provider for our OMS.

As a valued customer of Survalent Technology for over two decades, Waterloo North Hydro (WNH) continues to enhance its business operations with their recent deployment of Survalent’s Outage Management System (OMS).

Following their successful transition from VMS to Windows, Waterloo recognized the value of operating on a single user interface and trusted Survalent to provide a fully integrated OMS solution, a component of Survalent ONETM Advanced Distribution Management System (ADMS).

Since WNH was an existing Survalent SCADA customer and the OMS solution is fully integrated with SCADA, the deployment effort was straightforward. An Operator Training Simulator is being used to perform simulation of different outage scenarios and train internal staff, including customer service representatives and dispatcher, to respond accordingly. In using the OMS data and analytics to identify the cause and location of the power outages, the outage event duration will be reduced as field crews can be dispatched to the trouble area more quickly to restore power.

Danny Persaud, Technical Supervisor at Waterloo North Hydro, states, “Survalent offered us an integrated solution with a single interface. Our long-term relationship with Survalent combined with having the functionalities of one platform made it clear to us that they would be the right provider for our OMS.”

WNH has a strong social media communication platform in place presently to share relevant information with its customers. The OMS’s Customer Outage Portal is available for future integration into WNH’s social media platform. The Portal will provide outage information update in real time to its customers, including geographic map indicator of the outage areas, causes, and estimated to power restoration.

Additionally, WNH now has greater capabilities to generate power outage reports and reliability indices. The OMS Report Generator streamlines and automates the outage data collection, editing, and validation. WNH will be able to quickly share accurate information across its functional teams during an outage to speed up the restoration process, and post-outage analysis.

About Waterloo North Hydro

Waterloo North Hydro Inc. is the local electricity distribution company for the City of Waterloo, the Township of Wellesley and the Township of Woolwich. With over 54,000 business and residential customers, WNH delivers energy across a large urban and rural service area spanning 672 square km. WNH's mission is to create value for its customers and shareholder by providing safe and reliable electrical distribution services at competitive rates.

About Survalent Technology Corporation

Survalent Technology is the most trusted global provider of Advanced Distribution Management Systems (ADMS) - Survalent ONETM ADMS, including SCADA, Outage Management System (OMS), and Distribution Management System (DMS) for Electric, Transit, Renewable and Water/Wastewater utilities. For over five decades, we have helped more than 500 utilities in 30 countries use operational data to increase reliability, efficiency and customer service. Survalent partners with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid. Learn more at http://www.survalent.com.

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Dalana Morse
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since: 01/2010
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