Customer Service Institute of America Announces the 2014 International Service Excellence Award Winners

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Organizations and individuals are recognized for their commitment to service excellence with the 2014 International Service Excellence Awards.

It is much more challenging to pull away from the pack and go beyond simply 'good' service. The 2014 International Service Excellence Award winners demonstrate ways to serve their customers that are relevant for their consumers today.

In recognition of being leading service providers globally, organizations and individuals were awarded with an International Service Excellence Award.

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are the world’s peak customer service awards with organizations and individuals that excel in service around the globe being nominated in a variety of categories to recognize their commitment to customer service excellence.

Christine Churchill, Executive Director, Customer Service Institute of America and Vice President of the International Council of Customer Service Organizations felt this year’s award submissions truly embodied the essence of what customer focused organizations are all about; “being exceptional at customer experience delivery is no longer an option if companies wish to remain successful, it is a necessity. It is much more challenging to pull away from the pack and go beyond simply 'good' service. The 2014 International Service Excellence Award winners demonstrate ways to serve their customers that are relevant for their consumers today.”

Judging Criteria

The judging criteria for the International Service Excellence Awards is based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. Organizations applying in each of the award categories are asked to demonstrate the following to the award judges:

1. An approach to each of the attributes outlined in the International Customer Service Standard

2. The breadth and depth of the deployment of each approach

3. Results flowing from the approach and deployment

4. The level of customer involvement in the strategic decision making of the organization

5. Evidence of continuous review and improvement against the ICSS criteria

2014 International Service Excellence Award Winners:

Company Awards:

Visionary Award
BROAN-NUTONE LLC

Best of the Best
WELLS FARGO TREASURY MANAGEMENT CLIENT DELIVERY

Division of a Large Business
FIS NORTH AMERICAN CARD SOLUTIONS

Division of a Large Business
– Highly Commended
MICROSOFT DYNAMICS – GLOBAL OPERATIONS TEAM

Customer Focused Innovations
CHEAPOAIR

Medium Business (501-3999 employees)
MERCURY PAYMENT SYSTEMS

Medium Business
– Highly Commended (501-3999 employees)
ADDISON LEE

Government Agency
MINISTRY OF THE INTERIOR- THE GENERAL DIRECTORATE OF CIVIL DEFENCE - AJMAN - UNITED ARAB EMIRATES

Contact Center
MERRILL EDGE

Contact Center – Highly Commended
DHL EXPRESS KENYA

Small Business (less than 500 employees)
DILIGENT BOARD MEMBER SERVICES

2014 Individual Awards:

Chief Executive Officer
ROBERT WALLER, JR.
ASSOCIATION HEADQUARTERS

Customer Service Manager
FATMA ABUBAKAR
DHL EXPRESS KENYA

Customer Service Leader
MIKE DONAHUE
FIS NORTH AMERICAN CARD SOLUTIONS

Customer Service Executive
GEORGE LARRIBAS
WELLS FARGO TREASURY MANAGEMENT CLIENT DELIVERY

Customer Service Director
NARINE DAT SOOKRAM
ACTIVE VISION CHARITY ASSOCIATION

Customer Professional
NITESH SINGH
DHL EXPRESS SOUTH AFRICA

If you would like to nominate your organization or a colleague for an International Service Excellence Award in 2015 please contact us at the number below or the email associated with this media release or visit http://www.serviceinstitute.com/customer_service_recognition.html.

About Customer Service Institute of America:
The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

Contact:
Christine Churchill Burke, Executive Director
Customer Service Institute of America
630.448.7939
http://www.serviceinstitute.com

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Christine Churchill
Customer Service Institute of America
+1 (630) 448-7939
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