TydenBrooks Expands Customer Service Groups to Provide World-Class Customer Care to the Security Seal Industry

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TydenBrooks has completed an expansion of its customer service organization to better serve all levels of its customer base and create the security seal industry’s most comprehensive customer care.

Customer care and support are at the core of TydenBrooks’ strategy going forward.

TydenBrooks has completed an expansion of its customer service organization to better serve all levels of its customer base and create the security seal industry’s most comprehensive customer care.

The TydenBrooks Customer Care Initiative includes three (3) specific levels of improvement. Each are in place and fully functional to serve a variety of customer needs:

  • Inside Sales Division – Our global IS team is tasked with fielding enquiries from a variety of sources and channels – from new customer orders, to directing requests for business information to the applicable TydenBrooks resource, to assisting with further information regarding past or active orders.
  •     Account Management Division – We’ve assembled a team of professional Account Managers that are assigned directly to specific customers and accounts, to ensure each receive the consistent, expected service they deserve.
  •     Customer Service Division – TydenBrooks’ Customer Service Team – with divisions in the Americas and EMEA – are available to assist our returning clients and partners to ensure they get the right supply chain security solutions.

To contact TydenBrooks’ expanded customer service teams, call 1-800-458-SEAL (7325), +1-260-624-4800, or +44 (0)1886 812 427 (EMEA), or email us at info(at)tydenbrooks(dot)com.

“Customer care and support are at the core of TydenBrooks’ strategy going forward,” said Bob Kirby, Global President of TydenBrooks Security Products Group. “These investments and our ongoing commitment to them builds on our long history of providing the best customer service in the security products industry. No one else comes close, and we aim to keep it that way.”

About TydenBrooks
TydenBrooks is a global leader in the design, manufacture, and supply of high security and tamper evident seals and devices. Through its acquisitions of TydenBrammall, EJ Brooks, and Stoffel Seals, TydenBrooks has over 350 years of combined experience and history in the manufacture of security seals. TydenBrooks has constantly exhibited market leadership through innovation, research, quality, design, and manufacturing globally. For more information, visit http://www.tydenbrooks.com.

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For more information about this topic, please contact AJ Sweatt by email at aj.sweatt(at)tydenbrooks(dot)com.

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AJ Sweatt
TydenBrooks
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AJ Sweatt
TydenBrooks SPG

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