OTRS Group Releases Mobile Help Desk Software OTRS 5 for Better Field Services

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Help desk software provider OTRS Group today announces the stable release of the new version of its help desk software, OTRS 5. The new version offers a new responsive design to enable usage on all mobile devices, regardless of the operating system, and to improve service desks’ work in the field.

Issue tracking software OTRS 5 offers new responsive design

New Responsive Design of OTRS 5

Mobility is a major key factor that helps today’s companies to stand out in a competitive market. By working closely with our 150,000 worldwide customers, we have identified this need and addressed it with OTRS 5 and its fully responsive design.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, is announcing today the release of its new version of the help desk software OTRS 5. The new release can be downloaded on the provider’s webpage for free.

With a new responsive design, OTRS 5 enables service desk agents and customer support agents to respond to customer requests more quickly, anywhere and anytime, by using their mobile devices. OTRS 5 works with any mobile operating system and does not require the installation or updating of an extra app. Companies that offer field services or emergency services can especially benefit from using OTRS 5.

Christopher Kuhn, COO of OTRS Group, points out the importance of a mobile help desk software like OTRS 5 for today’s companies: “Mobility is a major key factor that helps today’s companies to stand out in a very competitive market. By listening and working closely with our 150,000 worldwide customers, we have identified this need and addressed it with OTRS 5 and its fully responsive design.“

Furthermore, OTRS 5 comes with a more flexible notification backend to notify agents about their tickets via email and improved statistic handling with a new preview functionality. Additional enhancements, such as modernized input fields with advanced searching and filtering capabilities and ticket overviews displaying customer company data, have been developed by Mühlbauer, a software company in Bavaria, and IT-freelancer Renée Bäcker, in cooperation with the OTRS Group. A new Galician translation raises OTRS’ translations to 35 languages.

While OTRS 5 is mainly used for private purposes and testing, OTRS Group also offers a supported help desk software solution designed for professional business usage, the OTRS Business Solution™. The latest version, OTRS Business Solution™ 5, is now available, and offers an integrated SMS distribution, a report generator, and predesigned business processes for incidents, ordering and requests for leave.

More information about the OTRS Business Solution™ can be found on the webpage here:
https://www.otrs.com/solutions/otrs-business-solution-on-premise/

OTRS 5 can be downloaded for free here https://www.otrs.com/download-open-source-help-desk-software-otrs-free/

André Mindermann, CEO of OTRS Group, points out why OTRS Business Solution™ and the cloud-based help desk software solution OTRS Business Solution™ Managed are the perfect fit for today’s mobile companies: “Our professional help desk software solution package OTRS Business Solution™ offers a responsive design to answer your customer requests anytime and anywhere, and notifies you via SMS about new tickets or other events. Other business features such as the report generator and process templates, combined with regular updates and support services, are designed to meet professional requirements.”

As a welcome present new OTRS Business Solution™ and OTRS Business Solution™ Managed customers will receive 1000 SMS for free when they order by December 31, 2015.

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud-based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Siemens and Kentucky Fried Chicken, as well as 150,000 other organizations worldwide. OTRS is available in 35 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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