Sapphire Resorts Group continues to raise the bar when it comes to observing industry guidelines while consistently providing quality customer service.
Las Vegas, Nevada (PRWEB) October 24, 2015
Sapphire Resorts Group representatives effectively faced compliance issues head on during the 2015 PACE Washington TCPA Summit held earlier this year in September. A global leader in the vacation industry, this firm proved its dedication to both industry guidelines and the clients themselves by participating in this event. This gathering focused on growing a business while adhering to current FCC standards.
A primary goal of this past summit was to cover current TCPA regulation and issues, and then apply that knowledge to daily practice in a business setting. Attendees could ask specific questions, learn more and discover resources to help them protect clientele while managing risk. This event provided the ideal environment for Sapphire Resorts Group, a firm constantly seeking ways to improve how they do business while staying compliant. Being addressed by Michael O’Rielly, the FCC Commissioner, was a highlight of the summit.
Implemented by the U.S. Federal Communications Commission (FCC), the Telephone Consumer Protection Act of 1991 (TCPA) limits specific types of calls, such as those used with automatic dialing systems. Understanding how to stay within the parameters is a priority for Sapphire Resort Group, as is comprehending the impacts of the new FCC Declaratory Ruling as it relates to business practices.
Professional Association for Customer Engagement (PACE) is a nonprofit association geared to assist companies in their pursuit to engage clientele through various outlets such as social media, websites and email. Sapphire Resorts Group recently solidified its ties by joining this reputable organization. SVP of Business and Marketing, Jim Danz, is a member of the PACE National Board of Directors.
The contact center industry is supported by a Political Action Committee (PAC). The PACE-PAC helps aid the effectiveness of political candidates offering industry impact. Jim Danz of Sapphire Resorts Group also chairs the PACE-PAC to help raise funds and industry awareness.
Sapphire Resorts Group continues to raise the bar when it comes to observing industry guidelines while consistently providing quality customer service. Attending the 2015 PACE Washington TCPA Summit helped this vacation lodging provider stay up-to-date with changing regulations, network with industry professionals and demonstrate a commitment to compliance.