Call-out phone repairs double in three months as iMend.com celebrates first birthday

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iMend.com, the UK's first nationwide call-out mobile phone repair service, has announced that phone repairs have doubled in the last three months alone.

iMend.com mobile phone repairs
Wherever you may be, iMend.com will always be able to help fix your phone when you need it most.

iMend.com, the UK’s first nationwide call-out mobile phone repair service, has announced that phone repairs have doubled in the last three months alone. The team are now processing up to 700 repairs a week, fixing on average one phone every 21 minutes since the website went live one year ago. Since launch, iMend.com has built up a network of over 200 experienced repair technicians around the country, and most recently launched in Northern Ireland. Those repair technicians have driven 139,500 miles around the country fixing broken phones in locations as diverse as pubs, airports, a boat on the River Thames and even a massage parlour.

As Brits enjoy the convenience of being able to call out a repair technician to fix their phones whenever and wherever they want, iMend.com reveals that the most common type of repair is a broken screen – the company has fixed 19,000 screens over the last year alone. The iPhone 6 is the device which is called out most often for repairs, accounting for 29% of all of iMend.com’s phone repairs. iMend.com’s biggest day for phone repairs was on Monday 21st September, just a few days before the new Apple iPhone hit stores, when the team fixed 225 phones and tablets in just one day.

London is home to the UK’s clumsiest phone owners, where 17.2% of iMend.com’s phone repairs happen, followed by Birmingham and Manchester. It’s perhaps not surprising that big cities still top the list thanks to their bustling nightlife, student hubs and busy town centres.

Top 5 hotspots for call-out mobile phone repairs (source: iMend.com)

1. London - 17.3%
2. Birmingham - 11.2%
3. Manchester - 9.5%
4. Liverpool - 7.2%
5. Milton Keynes - 4.3%

Keir McConomy, founder of iMend.com, commented, “40% of Brits say that they cannot last a day or more without a working phone. We therefore knew that there would be demand for a service like iMend.com, especially as we now expect to be able to call-out services whenever and wherever we want - from the food we eat, to getting our laundry done. When we launched, we spent a lot of time working hard to establish a network of repair technicians around the country, because we wanted iMend.com to be accessible for anyone, not just those in the big cities. So wherever you may be, iMend.com will always be able to help fix your phone when you need it most.”

In most cases, iMend.com’s technicians will come out on the same day, and if they cannot fix the device you do not pay. iMend.com prides itself on its transparency and prices are always quoted up front. Phones can be sent in for repair or called out. The company is so confident in its service that it also offers a 12 month warranty on most repairs. Prices start from just £39.99 for a basic phone screen repair. For more information and to get a quote, visit http://www.imend.com

About iMend.com

iMend.com is the UK’s first nationwide call¬-out mobile phone repair service. If you break your phone, instead of the hassle of going out to a shop, iMend will send an experienced repair technician to come directly to you to fix your device securely at your convenience.

iMend.com prides itself on the quality and speed of its service and has achieved a five star rating on independent reviews site TrustPilot. All of iMend.com’s repair technicians are experienced engineers. In most cases iMend.com’s technicians will come out on the same day, and if they can’t fix your device, you don’t pay. Prices are quoted up front and iMend.com is so confident in its service that it also provides a 12 month warranty on most repairs, depending on the nature of the problem.

iMend.com offers consumer and business repair services for all mobile phones and tablet devices, and has a network of over 150 repair technicians around the country. iMend was founded by serial technology entrepreneur Keir McConomy with the vision to create the fastest and most convenient mobile phone repair service in the country. iMend.com launched in 2014 and the company is headquartered in Burntwood, Staffordshire.

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Charlotte Unsworth

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