CRMXchange December Webcasts Explore Emerging Service Channels, Upgrading IVR, and Extracting Value from Customer Interaction Data

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CRMXchange, the leader in online educational events for customer experience and contact center professionals, is addressing these three vital areas in its December 2015 schedule of complimentary online information events.

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While the holiday season is a time for family, friends and festivities, it’s also a critical period for companies to ramp up their customer engagement capabilities and provide more responsive service. In today’s 24/7 world of contact center operations, managers and executives have a non-stop need for up-to-the-minute information on how to best use all available channels as well as expert guidance on how to optimize structured and non-structured data to develop the kind of actionable intelligence that can have a real impact on an organization’s bottom line.

CRMXchange, the leader in online educational events for customer experience and contact center professionals, is addressing these three vital areas in its December 2015 schedule of complimentary online information events. You can obtain full details and register for all sessions.

December 3rd, 1:00pm - 2:00pm Eastern - Facebook Messenger - The Most Disruptive Customer Support Channel Ever- [24]7
Customers worldwide are now using Facebook Messenger to access a range of customer support directly with enterprises across multiple industries. As this vibrant channel of 700 million active Messenger users opens up, are organizations ready?
The question is, “How do you engage customers directly from within their most preferred and popular channel, Facebook Messenger?” Discover the answer in this webcast, to learn how to deliver a rich and personal new way to connect with customers.

December 8th, 2:00pm - 3:00pm Eastern - IVR Modernization - What Customers Want and What to Expect If You Wait - Nuance
When customers need service, they expect easy, effortless experiences with fast results and the option to self-serve from their channel of choice. Calling the contact center had been a defacto starting point in the past but in today’s multichannel world, it’s often become a last resort. As a result, the pressure is on organization to ensure the IVR delivers an experience that’s on par with the website, mobile apps and other service channels.

Register for this webcast to learn how to keep up with customer expectations for better, faster and smarter experiences from the IVR and other contact channels.

December 10th, 2:00pm - 3:00pm Eastern - Roundtable - Using Data to Empower the Contact Center– CallFinder, inContact, NICE
Many companies are swimming in a sea of data, but too often are not properly positioned to access this asset to expedite and improve customer interactions. Organizations need to find cost-effective solutions that enable them to rapidly sift through all of their unstructured data to locate critical business intelligence that can help them deliver the right information at the right time across every channel. This roundtable offers how-to guidance that will help.

About CRMXchange
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.

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Sheri Greenhaus

Sheri Greenhaus
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