Chadds Ford, PA (PRWEB) November 24, 2015
Matt Scarborough, CEO of Bridgeforce Inc., a specialized consulting firm in the lending and payments industry, presented at this year’s Small Business Banking Conference, held in Nashville on November 16-18, 2015. Speaking to leaders from banks, financial services firms and nonbank lenders, Matt shared strategies that lenders can use to manage small business customers closely throughout their evolution, as many will grow in size and profitability in future years. He used analogies to human development to clarify the concepts, as the title implied: Identifying and Retaining High Growth Small Businesses during their “Awkward Teenage Years.”
Understanding how to recognize a customer’s growth stage and what is critical at that stage was explained by Matt. He then provided Bridgeforce perspectives derived from experiences working with banks while Bridgeforce grew from a small local firm to a multinational consulting company. The final message to the group for strategies was:
1) Focus on the customer experience
2) Be the trusted advisor by considering the customer’s business and sector needs
3) Help their evolution by assisting with elements such as spending controls and reporting
If you would like a copy of the Bridgeforce presentation deck from this year’s conference, download the attachment titled, Identifying and Retaining High Growth Small Business Presentation Deck.
To learn more about the American Banker Small Business Banking Conference, please click here.
Bridgeforce is a specialized multi-national consulting firm serving a variety of clients involved in almost all aspects of the consumer and small business lending and payments space. Over 75 percent of Bridgeforce consultants come directly from client-side leadership positions across multiple parts of the credit lifecycle. Combined with subject matter expertise in operations, technology, strategy and regulatory issues, Bridgeforce has the knowledge and experience to make the hard choices in developing and implementing best-fit solutions that are both achievable and lower the risks of execution to ensure sustainability. Bridgeforce success can be attributed to a culture fostering innovation and evolving experienced-based best practices recognized within the industry. For more information, visit http://www.bridgeforce.com.