The American Hospital Association Extends Its Exclusive Endorsement of Interpretation & Translation Services from CyraCom

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CyraCom’s services help hospitals improve communications with non-English speaking patients and their families.

The American Hospital Association (AHA) extended its exclusive endorsement of CyraCom’s Interpretation & Translation Services for five more years. AHA Solutions, Inc., a subsidiary of the AHA, awards the AHA Endorsement to products and services that help member hospitals and health care organizations achieve operational excellence.

More than 61 million U.S. residents speak a language other than English at home(1), and 25 million speak English at a level classified as Limited English Proficient (LEP), according to the U.S. Census. LEP patients tend to have higher rates of readmission, longer lengths of stay, and a higher number of associated complications.(2) Hospitals leverage CyraCom’s interpretation services to improve these metrics.

CyraCom’s unified phone and video interpretation platform empowers hospitals to choose their preferred modality at the same per-minute cost. CyraCom delivers language interpretation over phone and video from the most extensive network of large-scale interpreter contact centers. In the over 200,000 square feet of operational space in the centers, CyraCom conducts extensive health care interpretation training in a classroom setting and facilitates supervised interpretation operations in a supportive, team environment.

“We believe CyraCom provides reliable, high-quality communication between patient and caregiver, encouraging improved quality of care and patient satisfaction,” said Tim Steffl, chief operating and development officer, AHA Solutions, Inc. “CyraCom’s services stand out in part because they are focused solely on health care; CyraCom interpreters and translators are extensively trained to understand the medical terminology and nuances unique to hospital communications.”

“The AHA Endorsement confirms our expertise and commitment to solving hospitals’ communication challenges,” said Jeremy Woan, chairman and CEO of CyraCom. “We look forward to continuing our work with the AHA to improve patient care.”

About the AHA
The American Hospital Association (AHA) is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, who include nearly 5,000 member hospitals, health systems and other health care organizations and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. Visit http://www.aha.org to learn more.

About AHA Solutions, Inc.
AHA Solutions, Inc. is a subsidiary of the American Hospital Association dedicated to serving member hospitals by helping them identify the optimal solutions to their most pressing market challenges. Through the AHA Endorsement, along with educational programs featuring peers and industry experts, AHA Solutions supports the decision-making process for hospitals looking for partners to help with clinical integration, information technology, talent management, cultural transformation, financial sustainability, the patient flow and other key challenges.

AHA Solutions is proud to reinvest its profits in the AHA Mission: To advance the health of individuals and communities. For more information, contact AHA Solutions at 800.242.4677 or visit http://www.aha-solutions.org. Also connect with us via Facebook, LinkedIn, and Twitter.

About CyraCom
CyraCom is the leading provider of language interpreting services to healthcare, and its interpretation and translation solutions are exclusively endorsed by the American Hospital Association. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for healthcare organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to healthcare services.

CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters. For more information, visit http://www.cyracom.com.

1) U.S. Department of Health and Human Services, Office for Civil Rights (2013). Retrieved from Compliance Review Initiative: Advancing Effective Communication in Critical Access Hospitals (http://www.hhs.gov/sites/default/files/ocr/civilrights/activities/agreements/compliancereview_initiative.pdf)

2) Int J Qual Health Care. 2007 Apr; 19(2):60-7. Epub 2007 Feb 2.
Language proficiency and adverse events in US hospitals: a pilot study.
Divi C1, Koss RG, Schmaltz SP, Loeb JM.

J Gen Intern Med. 2012 Oct; 27(10):1294-9. Epub 2012 Apr 18.
Professional language interpretation and inpatient length of stay and readmission rates.
Lindholm M1, Hargraves JL, Ferguson WJ, Reed G.

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Contact Information:

Marie Watteau
Vice President, Media Relations and Digital Media
American Hospital Association
202.626.2351    
mwatteau(at)aha(dot)org

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Marie Watteau