We are excited about the integration. It provides dealers with additional efficiencies, which in turn will help them maximize their CRMs to follow up with customers and sell more cars.
Baltimore, Maryland (PRWEB) March 04, 2016
CallRevu and ELEAD1ONE, a leader in customer contact management, CRM, and dealership software for automotive retailers, have just introduced the seamless integration of CallRevu into the ELEAD1ONE CRM platform. CallRevu provides call management tools for dealers to handle phone calls, improve employee phone skills, and discover more sales and service opportunities through live, actionable alerts. Every phone call is an opportunity to get or keep a customer and the only way to increase sales, ongoing loyalty, and improve CSI is to focus on your caller’s journey.
Born in a dealership, in 2007, to understand why an ad campaign didn’t sell more cars, CallRevu puts dealers in contact with more phone leads and prevents any opportunities from being missed, improving chances that they will turn into sales. Since inception, CallRevu’s approach has been complex and more labor intensive because dealers need real-time missed opportunity alerts, along with great call data and reporting. To achieve these goals, CallRevu pioneered the industry’s first and only process to certify live agents that listen to all important calls from beginning to end.
The advanced integration brings all of the CallRevu data and functionality inside of ELEAD1ONE CRM platform. With a single login, you can get the data you need to have familiar conversations that lead to appointments. Because CallRevu listens to every call, the CRM is populated with only true sales opportunities. The average lifespan of a phone up is 9 days; dealers will benefit from the integration by getting phone ups into the CRM so follow up happens before a caller buys somewhere else.
Chip King, Founder and Managing Partner addresses the importance of earning asking and receiving customer contact information for proper entry into CRM. “Our bench-marking call study indicates that the average dealership fails to obtain customer contact information 52% of the time. CRM administrators tend to only want to use caller stated contact information, as it is not only accurate but the preferred customer experience. Here at CallRevu, we are pleased to automate our dealer client workflows, and continuing to stress that success comes with an optimal caller’s journey and that only happens when you earn, ask, and receive contact information”, says Chip.
“Without a doubt, ELEAD1ONE understands the importance of measuring phone performance. The CallRevu team has done a great job writing telephony integration standard APIs", stated Mark Queen, partner of ELEAD1ONE, a division of Data Software Services, LLC. "Last year, they recognized and responded to an industry-wide need for measuring outbound call productivity on a daily basis. It’s a pleasure to partner with companies who share an open architecture belief, as we do. Secure integration allows the dealer, not their vendors, to decide how best to run their business.”
Dealers will be able to view the full transcription, the ad source, the agent who handled, the vehicle information, and other important data without switching between tabs or systems to follow up on missed opportunities. Effective management of your ad dollar requires that leads are followed up on. Managers can be confident that agents are following up with leads in their CRM system by making outbound calls with a click-to-call. In addition to tracking the calls your team makes, CallRevu creates more opportunities for agents to connect with customers through texting. Offering text visibility and response tools directly inside the CRM system, agents can now double their contact rates.
Tom Harsha, Executive Vice President, says, “We are excited about the integration. It provides dealers with additional efficiencies, which in turn will help them maximize their CRMs to follow up with customers and sell more cars. We believe that these new partnerships also support our mission to improve the customer experience and our laser focus on helping automobile dealers measure and improve the most common contact point with their customers—the phone.”
Tracking and monitoring millions of calls on 100,000+ lines, CallRevu is the industry standard for phone performance in automobile dealerships. Offering services to over 1,200 dealerships in North America and Canada, CallRevu helps dealers fix their phones by measuring phone handling processes and skills and providing actionable alerts on missed opportunities. CallRevu offers open phone skill and phone process training. All dealers, clients, or non-clients can join in weekly live, interactive webinars for sales, reception, and fixed operations. Also provided is open access to the online CallRevu University, a 24/7 learning management system that provides certification on completion of the selected modules and administrative visibility to monitor attendees from your business.
Six of the top ten dealer groups have chosen to partner with ELEAD1ONE, the most intelligent and intuitive dealership software solution available in today’s automotive market. ELEAD1ONE helps dealers achieve unmatched results in increased sales and profit, lead generation, customer communication, sales process, retention and complete lifecycle management across all departments. The company’s automotive-only virtual BDC and CRM are the foundations of their unique dealer-focused suite of products and profit-building strategies. No other company in the industry has the resources or ability of ELEAD1ONE to maintain a 100 percent focus on training, teaching and support after the sale. For more information, visit our Website, like us on Facebook, YouTube or follow us on Twitter.