In addition to unified contact management, we selected a platform that includes intelligent routing, call recording, and speech analytics to improve quality and provide a better patient experience.
Atlanta, GA (PRWEB) February 17, 2015
Noble Systems Corporation, a global leader in unified contact center technology, announces that Gulf Coast Collection Bureau, one of the premier accounts receivable management companies for healthcare providers in the southeastern US, has chosen the Noble® Enterprise Cloud solution to assist its clients in resolving patient accounts.
“Reaching resolutions to accounts in the healthcare industry requires a tactful approach as advisor to both the patient and the healthcare provider, while protecting the patient’s information,” said Jack Brown, President at Gulf Coast Collection Bureau. “Noble’s cloud platform helps us achieve this balance. It provides the secure, enterprise-level offering we require, with intuitive user interfaces in a cost-effective cloud environment.”
“In addition to unified contact management, we selected a platform that includes intelligent routing, call recording, and speech analytics to improve quality and provide a better patient experience,” added Mark Giddings, Operations Manager at Gulf Coast Collection Bureau.
Noble’s patented TCPA compliance technologies will allow the agency to manage adherence with mobile calling regulations. The cloud-based infrastructure delivers an enterprise-strength solution, enabling Gulf Coast to enhance its contact operations as it supports numerous hospitals and physician groups with accounts receivable management services.
“Noble Enterprise Cloud is the consummate contact system for Gulf Coast Collection Bureau,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Gulf Coast’s agents will be able to accomplish their tasks with peak effectiveness. Managers will have the tools and information they need to make critical strategy and business decisions. And the organization as a whole will enjoy the ease-of-use, flexibility, and cost-efficiencies of our cloud-based solution.”
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
About Gulf Coast Collection Bureau
Gulf Coast Collection Bureau, founded in 1978 with corporate offices in Sarasota, FL, is recognized as a premier partner in the healthcare receivables industry. Gulf Coast Collection Bureau is dedicated to serving our clients and consumers in a professional and courteous manner. To this end, we offer a wide variety of services that include, but are not limited to: Third Party Debt Collection, Early Out Programs, Extended Business Office Services, Payment Monitoring, Insurance Appeals and Rebilling, Probate Claim Processing, Clean Up Projects, Accounts Receivable Management Consulting, and Compliance Training and Consulting. For more information, contact Richard MacMillan at 1.888.839.6999 or visit http://www.gulfcoastcollection.com.