Creative Virtual Partners with Atos to Deliver Digital Customer Experience Transformation for Financial Services

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The next generation platform brings together the strengths of four industry-leading technology providers

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DCXT is a comprehensive solution designed specifically for the highly competitive financial services industry to facilitate improved customer conversations and build much needed customer loyalty.

Creative Virtual, a world leader in self-service customer engagement solutions, has announced their partnership with Atos to deliver Digital Customer Experience Transformation (DCXT). Atos is a digital services leader focused on business technology that powers progress and helps organisations to create their firm of the future.

DCXT, a next generation platform for financial services in EMEA, is a unique out-of-the-box solution that introduces a new era in customer loyalty, retention and business opportunity. Streamed as a service via the Atos Cloud, DCXT makes the most of internal and external data sources in a customer-context sensitive manner. It is designed to enable financial organisations to provide their customers with better Personal Financial Management (PFM) via information available anytime through their preferred touchpoint. The solution brings together the strengths of four industry-leading technology partners, including Creative Virtual’s natural language virtual assistant technology V-Person™.

V-Person enables customers to ask full questions in natural language and receive context-relevant help and suggestions in order to help them define their needs and seize opportunities. Organisations can intelligently support customers with decision support for their real financial questions, and aggregate data providing powerful analysis and actionable insight in real time.

“The launch of Digital Customer Experience Transformation offers customers the opportunity to understand and manage their complete financial position in a single place,” said Michael Davison, Industry Principal Financial Services at Atos. “It’s a dynamic tool for personal financial management, enabling customers to set, track and act to achieve their personal financial goals.”

“We’re pleased to be partnering with Atos on this powerful platform that enables financial organisations to deliver better digital customer experiences across multiple touchpoints,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “DCXT is a comprehensive solution designed specifically for the highly competitive financial services industry to facilitate improved customer conversations and build much needed customer loyalty.”

To learn more about delivering a great customer experience with DCXT, please visit ukatos.net.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the UK with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

ABOUT ATOS

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting and Systems Integration services, Managed Services and BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.

For more information, visit: atos.net.

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