There was a gap between the old mobile product and our accounting software. The gap complicated our invoicing process. We wanted a seamless connection between the back office and our field technicians and found FieldConnect and Vista by Viewpoint
Traverse City, MI (PRWEB) January 25, 2016
Before using FieldConnect, Sheren used another mobile field service tool for its technicians, but the tool didn’t integrate with their back-office accounting software making billing and time keeping a manual process. “There was a gap between the old mobile product and our accounting software. The gap complicated our invoicing process. We wanted a seamless connection between the back office and our field technicians and found FieldConnect and Vista by Viewpoint,” says Jason Borchert, Vice President at Sheren. Sheren chose and implemented FieldConnect’s mobile work order handling and time keeping module, FieldAccess, which integrates directly with Vista by Viewpoint.
The FieldAccess mobile work order application links Sheren Plumbing & Heating’s field team and office staff minimizing the time between customer sign-off and invoicing while capturing technician time for approval within Vista by Viewpoint. By connecting directly to Vista by Viewpoint, FieldAccess integrates all service stakeholders for Sheren – back office, dispatchers, technicians, and customers – with the same information at the same time.
Jason expressed his satisfaction with the FieldAccess product, “Working with FieldConnect has been great! The software is so flexible that it lets us change settings for individual technicians to make it easy for them to use. That flexibility is really important to us.”
Since 2002, FieldConnect has provided mobile solutions designed around the needs of field service organizations – from your field engineers to your dispatchers, to the back office, and your end-customers. FieldConnect provides mobile field service software to best-in-class field service organizations, driving service department revenue and removing inefficiencies. FieldConnect’s solutions integrate directly with and are an essential extension of Vista by Viewpoint. http://www.fieldconnect.com
About Sheren Plumbing & Heating
Based in Traverse City, Michigan, Sheren Plumbing and Heating is the only Northern Michigan provider of in-house, turnkey solutions in commercial and residential plumbing, heating and cooling systems. Northern Michigan’s leader in Design-Build services, including Energy Services. Sheren is a locally-grown, locally-operated and locally-committed company with a 30-plus year history. We believe that relationships are the core of Sheren’s success – relationships with our community, customers, employees, and suppliers. http://sheren.tc/
Viewpoint, a leader in meeting the collaborative and information needs of the AEC industry, offers construction-specific solutions for a variety of professionals including, small, medium, large and enterprise contractors. Viewpoint solutions include takeoff and estimating, project management, accounting solutions, enterprise resource planning, project and BIM collaboration, mobile field-to-office and enterprise content management. Viewpoint customers include more than 30 percent of the ENR 400 and have the most technology partnerships with the top 50 mechanical and electrical contractors in the United States. Viewpoint serves as the technology partner of choice to the construction industry and delivers the right solutions on the right platform, including cloud, SaaS and on-premise solutions; and, provides customers improved accountability, efficiency and productivity throughout the U.S., Canada, the United Kingdom, Europe, the Middle East and Australia. – See more at http://viewpoint.com