Info Cubic Introduces “The Answer Desk” Staffed by Customer Service Ninjas

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Info Cubic, LLC, a leading employment screening company, is pleased to introduce an exciting new customer service solution: “The Answer Desk”. The Answer Desk is staffed by Info Cubic’s Customer Service Ninjas and available to all Info Cubic clients.

Info Cubic, LLC, a leading employment screening company, is pleased to introduce an exciting new customer service solution: “The Answer Desk”. The Answer Desk is staffed by Info Cubic’s Customer Service Ninjas and available to all Info Cubic clients.

The creation of this new service reflects Info Cubic’s on-going mission to provide the highest levels of customer support available in the screening industry. “We were super jazzed to be named as a winner of HRO Today 2015 Baker’s Dozen Customer Satisfaction Ratings, but we wanted to do something a bit more to further demonstrate our commitment to providing exceptional customer service to our clients” said Jason Rennie, SVP of Sales and Marketing with Info Cubic. “We refer to the team of Account Managers that staff the Answer Desk as Info Cubic Ninjas because they represent the best in the game – each one of our Ninjas is experienced, knowledgeable, well trained and tenured. They also must obtain the FCRA Basic Certification offered through the National Association of Professional Background Screeners within their first three months of employment.”

The Answer Desk is staffed from 6am-5pm MST and handles inquiries such as:

  • Order status and information
  • Questions related to a current screening program
  • Drug testing and scheduling questions
  • Product enhancements
  • Escalations and complex issue resolution
  • Basic compliance questions

With Info Cubic’s Answer Desk, all companies, regardless of size, will experience the levels of customer service that it seems some providers in the industry usually reserve for only their largest clients.

“We founded this company on the principles of respect, communication and exceptional customer service after recognizing that one of the long-standing complaints in our industry revolves around poor customer experiences. The Answer Desk and our Customer Service Ninjas represent a unique solution to that problem” said Dan Mayer, EVP with Info Cubic.

Info Cubic will offer The Answer Desk as a tactical first line of service for all of its clients. For clients that require a more personal and or strategic advisory approach, Info Cubic employs Strategic Account Managers that are warmly referred to as Partner Satisfaction Senseis. Info Cubic’s Senseis first master the practices of our Customer Service Ninjas, and then expand on those fundamentals with continued education and training including the Advanced FCRA certification offered through the National Association of Professional Background Screeners. With notable industry experience and a strategic vision, our Senseis are a true “partner” in the success of our clients’ background screening programs.    

“Info Cubic has always prided ourselves on providing exceptional service. These days, companies are getting tired of the big box store approach that has become so common and prefer to be treated with respect and speak with actual humans that are trained and knowledgeable on matters related to the screening and drug testing industry,” said Jason Rennie. “We even have an Engaging Communication Service Level Metric that promises that we will answer the phone within three rings with a smile every time!”

Imagine…working with people who love what they do!

About Info Cubic
Headquartered in Denver, Colorado, Info Cubic LLC is a leading provider of employment screening and drug testing for organizations of any size and structure. Info Cubic prides itself on providing first-class customer service, industry-leading turnaround times, maximum accuracy and legal compliance expertise. Info Cubic is accredited through the National Association of Professional Background Screeners (NAPBS), ISO 9001:2008 certified and was named to the 2015 HRO Today Baker’s Dozen Customer Satisfaction Ratings. Visit http://www.infocubic.com or call (877) 360-INFO (4636) for additional information.

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Kelly (Kubacki) Uebel, Esq.

Jason Rennie
Info Cubic Employment Screening
since: 11/2010
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