Shaping the Journey of the Connect Customer Virtual Contact Center Conference

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CRMXchange Event Offers Series of 9 Expert-Led Webcasts

Journey of the Connected Customer

CRMXchange presents “Shaping the Journey of the Connected Customer Virtual Conference”. This online event takes place March 21-24 and spotlights proven best practices for creating customer loyalty and retention strategies.

The live events are structured to benefit contact center leaders at all levels - supervisors, managers, director and C-level executives - helping you build advocacy and improved results by:

1. Learning how to reduce Customer Effort
2. Creating a Customer Journey Map
3. Exploring the deployment of improved customer support tools including chat, IVR and Analytics
4. Learning how to make your customers love you

The keynote presentation MOTIVE - The Forces that Drive Human Behavior, will be delivered by Dan Gregory, a behavioral researcher and strategist, as well as author, educator, international speaker and social commentator.

Additional conference sessions:

  • One Page Journey Mapping for Contact Centers
  • Customer Engagement Optimization – Better Outcomes with Less Effort
  • The IVR- Silent but Deadly
  • Text- The New Talk
  • The Future of Customer Service Roundtable
  • How to Create Customer Love Stories
  • Every Step of the Way – Using Your Data to Improve Customer Experience
  • Best Practices in 60 Minutes Roundtable

There is no cost to attend this conference. For more information please visit For more information about this or other virtual conferences presented by CRMXchange, contact info(at) or call 941-702-8389.

About CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as a pioneer of the Internet, CRMXchange understands the profound role the web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site”, CRMXchange has gained a reputation as an expert in the hosting and marketing of webcasts and other online events.

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Sheri Greenhaus

Sheri Greenhaus