Redmond, WA –
(PRWEB) March 09, 2016 -- Ivy Corp (http://www.ivycorp.net) today announced the addition of Ivy Biz Text, a new business solution running on the Ivy Connect Messaging Platform. Ivy Biz Text enables multi-channel SMS texting to and from a corporation’s existing business landlines, toll-free and main corporate numbers. With Ivy Biz Text, businesses respond to customers’ preference to text while improving efficiency, guaranteeing privacy and empowering their mobile workforce.
By SMS-enabling a company’s business number, Ivy Biz Text allows employees to text with customers as if originating from the business phone number. The only cross-channel service of its kind, Ivy Biz Text supports routing of the SMS (or text) within the company as e-mail or SMS without requiring a proprietary mobile or desktop application. Ivy Biz Text provides a full API for integration to existing corporate applications, optional desktop or mobile applications if desired.
A recent Harris Poll revealed that nearly 50 percent of American adults would appreciate companies offering a text messaging option for customer service. Research also shows that 90% of texts are read within minutes, and SMS has a global reach with few barriers to communication, making it an ideal customer service mode of communication.
“Texting as a customer service channel is a preferred form of communication for many people today and will be a competitive differentiator for companies across industries,” said Tomas Isaksson, president and CEO of Ivy Corp. “Our patented next generation ‘smart’ messaging, combined with a high regard for privacy, is Ivy Corp’s specialty. Ivy Biz Text helps companies improve communication and build lasting loyalty by strengthening customer relationships.”
Security for Enterprises and Employees
Ivy Biz Text’s patented, clientless technology allows enterprises to engage in instant text messaging without exposing their employees’ personal phone numbers and without requiring additional software or applications that could compromise employee cell phone privacy. Companies may receive a quality control log of all messages sent or received through the service, but do not have access to any other information from employee’s personal mobile phones.
Key Features of Ivy Biz Text:
- Clientless – no enterprise application download required.
- Multi-channel SMS text messaging.
- Employees avoid a separate work phone; companies avoid buying phones.
- Protects employees’ private number.
- Archive all messages for logging or auditing purposes.
- Optional customized integration or applications using Ivy Corp’s API.
Complete Messaging Solutions
Unlike other products on the market, customers don’t have to build apps or integrate software code into existing apps unless they want or need that level of customization. Ivy Biz Text may be white labeled, allowing a telecommunication services partner to broaden their product portfolio. Ivy Business Messaging Solutions also offers Connect Group Messaging for two-way multi-channel, multi-media group messaging.
Corporations or partners in the U.S. and Canada interested in purchasing or reselling Ivy Business Messaging Solutions may contact Ivy Corp at (425) 395-4332.
About Ivy Corp
Based in Redmond, Wash., Ivy Corp (http://www.ivycorp.net) enables the next generation of messaging for enterprises, channel partners, small business and consumers with carrier grade technology that connects, protects and simplifies communication. Ivy Corp also offers PHOX private texting for consumers. Founded in 2009, Ivy Corp brings world-class technology expertise in software and mobile development. Ivy Corp is a privately-held, white-label messaging company funded by prominent wireless industry angels American Messaging, Seraph Capital and Women’s Venture Capital Fund.
Laura Luthi, laura(at)kauferdmc(dot)com, 503.341.7785
Suzye Kleiner, suzye(at)kauferdmc(dot)com, 602.686.3667