Award-Winning FidoTrack Gamification Solutions Expanding in Vermont

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Fidotrack announces new hire in South Burlington, Vermont.

FidoTrack LLC, a premier provider of Call Center GamiFication and Productivity Software, has recently added Mark Ferdinand to its team. Ferdinand is a Vermont native and joins FidoTrack as Software Implementation Coordinator. His career has spanned a variety of roles, industries and countries in the technology arena. In the last ten years his efforts have focused on domestic development and large-scale deployment of cloud-based enhanced communication solutions to both businesses and consumers.

Brett Brosseau, FidoTrack President says, “We’re very excited to have Mark onboard. As FidoTrack continues to experience rapid adoption of our Call Center Productivity solutions, Mark’s plethora of experience and client facing focus will ensure that our clients have a seamless experience during all phases of the client onboarding process. We strive for excellence in everything we do regarding our product, our services and ongoing client support.”

FidoTrack delivers Call Center GamiFication and Productivity Software for clients who are looking to Reduce Agent Attrition, Spike Production, Motivate Agents Behavior to Produce Greater Results all through a single sign-on platform. Features include GamiFication, Dynamic Call Scripting, Real-time Reporting and Quality Assurance tools.

About FidoTrack, LLC.

FidoTrack is located in (South Burlington) Vermont. FidoTrack’s mission is to empower businesses throughout the globe with high-performance Call Center GamiFication and Productivity Software. Solutions are easily scalable from small boutique call centers to large enterprises with global operations. FidoTrack clients realize Increases in Top Line Revenue, Reduction in Agent Attrition, Greater Appeal to Millennial’s and changing Agent Behavior to reflect an attitude of “ want to “ versus “ have to “.

Media Contact: Brett Brosseau
Direct Phone: (802) 578-1103
E-mail: media(at)fidotrack(dot)com

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Brett Brosseau
FidoTrack, LLC
+1 (802) 578-1103
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