Cable & Wireless Communications’ Flow ID Wins Global Telecoms Business Award for Customer Service Innovation

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C&W Communications and UXP Systems recognized for pioneering Digital Identity as a Strategic Operator Service

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Global Telecoms Business Award 2016 - Customer Service Innovation

By using UXP Systems’ MINT Digital Experience Engine, we were able to dramatically increase our portfolio of digital services, and create a single digital identity for customers with flexible login options.

UXP Systems, the leader in User Lifecycle Management for telecommunications operators, is pleased to announce today that they have been presented with the prestigious Telecoms Innovation Award for customer service innovation. The award, presented by Global Telecoms Business, honors the most innovative telecommunication achievements in the industry. UXP Systems along with C&W Communications (C&W) were recognized for their innovation in bringing personalized digital service experiences to customers via the Flow ID platform, a fully digital identity developed for all Flow customers across the Caribbean.

The Flow ID platform allows C&W to move from an inefficient and cumbersome model, of managing customer relationships based on several device IDs and billing accounts, to one ID system. In effect, it provides customers with a seamless personalized digital service experience with one digital ID for all of their services at Flow.

“By using UXP Systems’ MINT Digital Experience Engine, we were able to dramatically increase our portfolio of digital services, and create a single digital identity for customers with flexible login options,” said Carlo Alloni, C&W EVP and Chief Technology and Information Officer. Flow ID customers across the Caribbean are now able to enjoy simplified access to any of their existing services across the C&W service portfolio.

“We were pleased to exceed expectations for the project and see C&W’s digital services basket dramatically increased with all services seamlessly accessed via one ID,” said Jim MacDonald, VP Global Marketing at UXP Systems. ”This gives C&W the ability to bring new services to market rapidly while maintaining frictionless onboarding processes and market-leading user experiences across all services. It also advances their position to compete with OTT providers and allows them to keep transformation costs low by leveraging existing systems.”

The Global Telecoms Business Awards were presented to winners at a ceremony attended by leaders in the global telecom industry in London.

About UXP Systems

UXP Systems is the industry leader in user lifecycle management. UXP Systems’ Digital Experience Engine powers the digital user lifecycle as operators transform to a seamless, digital world of entertainment, communications, and connected life services. Their User Lifecycle Management™, Multiservice Gateway and UXDR® Insight modules are transforming service experiences for operators like Vodafone, Cable & Wireless, Rogers Communications, TELUS and CenturyLink in order to simplify user journeys while unifying and personalizing access to digital services for every household user. UXP Systems’ Digital Experience Engine innovates above existing legacy systems to transform the user experience, enabling frictionless user registration and device on-boarding, new user acquisition models, delegated user access and individual user profiles across all screens and services. For more information, please visit

UXP Systems Media Contact

Jim MacDonald
VP, Global Marketing
T: +1 416-358-1540            
E: jim.macdonald(at)uxpsystems(dot)com

About C&W Communications

CWC is a full service communications and entertainment provider and delivers market-leading video, broadband, telephony and mobile services to consumers in 18 countries. Through its business division, CWC provides data center hosting, domestic and international managed network services, and customized IT service solutions, utilizing cloud technology to serve business and government customers. CWC also operates a state-of-the-art submarine fiber network – the most extensive in the region – in over 30 markets.

For more information, please visit or contact: 

Investor Relations:
Kunal Patel
+1 (786) 376 9294

Media Relations:
Claudia Restrepo
 +1 (786) 218 0407

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Tammy Exner
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