Allconnect Improves Service Delivery with Technology Partner Charter Global

Share Article

Allconnect engaged Charter Global to develop and implement a Continuous Delivery process that would help the growing services integrator improve delivery of customer services.

This is a true testament to a partnership which fosters rapid innovation. - Tippu Gagguturu, CIO of Allconnect

Charter Global™, (http://www.CharterGlobal.com) a leading provider of IT services and resources, and Allconnect, a leading multi-channel marketplace that simplifies the purchase of services for the connected home, collaborated to develop and implement a continuous delivery process that would help the growing services integrator improve delivery of customer services.

“This collaboration had a significant impact on how we conduct our business,” said Tippu Gagguturu, CIO of Allconnect. “Allconnect partners with multiple major utilities and home service providers to provide a convenient single source for consumers to connect their homes. Engaging Charter Global for this project enabled us to take our delivery system to the next level so we can respond more quickly to consumer needs."

Charter Global was engaged by Allconnect to develop and implement a Continuous Delivery / Continuous Integration (CD/CI) toolset for their sales and ordering SOA platform in the AWS cloud and a data exchange application to expand their platform capabilities. After implementing the new processes, Allconnect experienced a more homogenous product development and deployment process.

“As of the end of April, Allconnect has released 98 features and has seen improvement from product back log via 32 micro releases, tripling the output of the previous year,” commented Gagguturu. “This is a true testament to a partnership which fosters rapid innovation.”

“The Charter Global team is experienced in improving business through technology,” said Deven Reddy, Chief Business Officer of Charter Global. “The processes we implemented enabled Allconnect’s delivery team to schedule and control releases from test to a live environment seamlessly. And the data exchange application we developed allowed them to securely share customer data between utility partners and Allconnect simultaneously, improving Allconnect’s ability to respond quickly at all levels.”

Register for Charter Global’s June 29th webinar featuring guest panelist Tippu Gagguturu, Allconnect CIO, discussing their adoption of the Continuous Delivery process. (https://attendee.gotowebinar.com/register/6101544440549328897)

About Charter Global
Charter Global offers industry leading technology solutions and IT services. The company has a reputation for successfully deploying complex application development projects for Fortune 1000 companies. The team of over 800 IT professionals brings end-to-end custom development expertise and services for new applications and enhancements for existing applications across multiple platforms. Its proven global delivery model provides tremendous business value through resource flexibility and cost advantages. Founded in 1994, the Charter Charter Global Group includes subsidiary companies RGC and Sapeare Executive Search http://www.sapeare.com. Learn more at http://www.CharterGlobal.com.

About Allconnect
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue, and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks among the top three companies nationwide based on its 2015 American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit http://www.allconnect.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Tamyra Hyatt

Sara Fegley
@Sapeare
Follow >
Visit website