New E-Learning Series Published by MasteryTCN™ Shows How “Email Matters”

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MasteryTCN’s newest series, “Email Matters,” helps employees build business relationships and elevate customer service efforts via email.

email matters training
While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense.

While using email has become a common means of communication in today’s workplace, there is always room to improve when it comes to best practices and email etiquette. MasteryTCN’s newest series, “Email Matters,” helps employees build business relationships and elevate customer service efforts via email.

The series consists of 18 vignette-style courses, each no more than 5 minutes or so in length, which present on a specific best practice for using email internally and externally. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails.

Some of the topics cover the basics, such as using the address fields and writing opening and closing lines. Others explore topics such as using jargon, handling irate customers, and when to use the infamous “reply all” function. These courses provide great reminders and tips to get the most of professional emails.

Each of the vignettes can be taken as a stand-alone course, or all 18 are available in one course published as a collection, “Email Matters: Complete Collection.” Each of these animated vignettes demonstrates a best practice for email, and ends with a short assessment to measure learner comprehension. Each course also includes a downloadable key points document to help you remember what was covered. These courses make for great training on their own, or used as a series, whichever works best for the organization.

All of these courses have been published on MasteryTCN’s courseware platform, which means users benefit from the ability to train on every device, including smartphones, tablets, desktops, and laptops. All MasteryTCN courses are compatible with any SCORM Learning Management System.

If you are an employer looking to train your workforce, see if your current HR Cloud Service provider offers MasteryTCN courses or get a referral from us here.

About Mastery TCN™

Mastery TCN is the e-learning industry’s first Training Content Network. Mastery partners with leading video content providers to co-produce the largest, standardized, workplace e-learning resource library available. MasteryTCN then partners with HR Cloud Service providers to help employers obtain high-quality training resources through the vendors they already prefer. In this way Mastery fulfills its mission of helping build more successful, effective and amazing organizations.

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Rachel Custer
@MasteryTCN
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