Answering Service Earns ATSI Award of Excellence in Call Center Services

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Outstanding Service Earns Award of Excellence – fifteen-time award winner Direct Line Tele Response wins coveted ATSI Award of Excellence

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It’s an incredible honor to have been awarded our 15th consecutive Diamond Plus Award of Excellence.

Direct Line Tele Response of Berkeley, CA has been honored with the exclusive ATSI 2016 Award of Excellence for the 15th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Direct Line was presented with the award at ATSI’s 2016 Annual Convention held at the Downtown Hilton in Tampa, FL.

“It’s an incredible honor to have been awarded our 15th consecutive Diamond Plus Award of Excellence,” says Ken Goldenberg, President and Owner of Direct Line Tele Response. “We are committed to providing excellence in everything we do, especially regarding the callers experience. Our rigorous training protocols are based upon exceeding the expectations of our clients and we are proud to be the Voice of Excellence for all calls we answer.”

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria include response time, courteousness of call agent, accuracy of call, knowledge of account, and overall impression of call.

"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.” says ATSI President Jeffrey W. Zindel, “Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!”

The award started 20 years ago as a means to improve the overall quality of the answering service and call center industry by setting expectations and measurements to ensure a successful call handling experience.

Direct Line Tele Response has earned the Diamond Plus Award for fifteen consecutive years now. ATSI extends its congratulations to the staff of Direct Line on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

About Direct Line

Direct Line Tele Response was founded in 1979 and is known throughout the United States and Canada as being one of the leading pioneers within the Tele Messaging industry. Headquartered out of the San Francisco Bay Area, our team of 100% U.S. based Call Agents are ready 24/7/365 to partner with you regardless of business type, profession or industry. Our Call Agents don’t just answer phones or take messages; we accurately gather information and act as a Direct Line of communication between you and your callers.

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Ken O'Donnell
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