Samanage Innovates Enterprise Service Management Market with New Service Task Capability

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Provides the Only User-Friendly Capability to Expand Service Management to All Departments Across the Organization

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Samanage, a SaaS service management company, announced today its new Service Task capability offered as a part of the service management solution. The new Service Task capability is designed to improve the service delivery experience. Service Task provides an optimized experience in a single service portal, giving service providers within an organization the ability to manage all tasks and approval requests.

As the demand for more efficient service delivery grows across all organizations, delivery processes often require many participants, including both technical and non-technical resources. To better serve growing and evolving service management needs, Samanage created the Service Task capability to help customers manage tasks and approvals through an intuitive interface and cost-effective licensing model, allowing end users to manage and collaborate on pending service delivery work.

“On the market today, many IT service management software solutions prevent users from having a streamlined view of individual tasks and approval requests, leaving service delivery participants struggling to understand and manage service delivery activity,” said Steve Stover, VP of Product Management at Samanage. “The Samanage Service Task capability allows internal service providers across all functions to create efficiency and higher customer satisfaction, while driving more agility in service delivery. The single solution for all users makes it significantly easier to complete service delivery work and collaborate across the enterprise.”

Samanage Service Task changes the industry’s concept of self-service portal to a service portal that serves the needs of the enterprise by service consumers and providers. To further support this change in the industry, Samanage will now offer a specific licensing and simplified experience for the users who need to manage tasks and approvals.

For more information about Samanage Service Task, visit https://www.samanage.com/products/service-task/.

About Samanage

Samanage is unlocking the true potential of service management by streamlining business service requests and delivery processes across any organization through their cloud-based service management platform. Samanage stands alone with its version free IT that won’t slow you down, ability to provide unmatched clarity into service quality, and an accelerated value that is seen in days, not weeks or months, making it strikingly easy and fast to use.

To learn more about Samanage solutions, please visit http://www.samanage.com or call 1-888-250-8971.

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Natalie Townsend
Samanage
617-779-1870
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Danielle Livy
Samanage
919-371-2990
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