Zefflin Systems Unveils ServiceNow Orchestration Consulting Practice

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Automation solutions and implementation consulting firm Zefflin Systems today introduced its new ServiceNow Orchestration Consulting Practice showcasing automation of IT operations using ServiceNow orchestration tools.

Zefflin Systems

“As ITSM processes have matured in recent years, IT is now looking at the next phase of continuous improvement – automation.”

Experts in orchestration and data center automation, Zefflin’s practice highlights predefined sample content and targeted consulting services to facilitate expeditious and competitive service delivery with greater reliability and significant cost savings for IT organizations.

Orchestration promotes automation of event and user-driven processes in an agile environment. Process automation ultimately enables IT operations to provide repeatable business processes faster with a higher level of fidelity while reducing costs. Bogged down by slow, manually intensive operational support processes, IT organizations are increasingly embracing the paradigm shift to cloud-based platforms for application development and deployment. A giant in the cloud platform market, ServiceNow provides a popular platform choice. ServiceNow orchestration products are a natural expansion of the ServiceNow platform. The seamless extension of the platform with orchestration easily supports an automation rollout while minimizing investment and impact to an organization.

Zefflin’s ServiceNow Orchestration Consulting Practice offers experience and expertise with orchestration content for general purpose IT process automation projects. Zefflin is well-positioned in the IT operations market to deliver consulting and implementation of optimal investment targets for automation with orchestration including:

  •     Employee onboarding
  •     Automated incident remediation
  •     Application workflow integration
  •     Managed service support processes
  •     Intelligent integration between ITSM and external systems

“As ITSM processes have matured in recent years, IT is now looking at the next phase of continuous improvement – automation,” said Sam Melehy, Zefflin CEO. “ServiceNow orchestration provides a lightweight, flexible, scalable orchestration tool built on top of the widely-adopted ServiceNow application platform. Combined with our predefined content and deep automation expertise, we can deliver the most cost effective and low risk solutions to our customers.”

The ServiceNow orchestration tool uses the existing workflow engine and extends it with a MID server to remotely execute orchestration workflow code. The dual purpose MID server maximizes ROI as part of ServiceNow’s ServiceWatch product which provides auto discovery capabilities for service mapping in the Configuration Management Database (CMDB). Installing a MID server facilitates execution of remote orchestration workflows and simultaneously performs automated service mapping in the CMDB.

“Using SerivceNow’s native architecture, customers can leverage existing or new MID server deployments to not only maintain their CMDBs, but also elevate their automation capabilities, even when communicating behind distributed or isolated network segments. As a result, our customers are able to realize a compelling return on investment across heterogeneous hybrid cloud deployments,” said Jordan Ohringer, Zefflin CTO.

About Zefflin:
Zefflin is focused exclusively on Data Center Automation and Cloud Management solutions implementation and integration. As a world-class, agile, center of excellence, our aim is to work with best of breed software, combined with the industry's best technical consulting and integration talent. We cut through the hype, identifying which tools can be implemented and integrated to effectively automate application development and IT operations. We offer high quality, cost effective solutions addressing the automation of the entire lifecycle of complex computing environments, from request/catalog management, automated provisioning (OS, application, database, storage, network), to policy governance and compliance. Our vision is to bring to market consulting/software solutions that enable the lights-out data center. This will allow our customers to implement fully automated private, public and hybrid cloud systems, delivering low cost, high quality services to their customers while minimizing personnel cost. http://www.zefflin.com

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Holly Condos
Zefflin Systems
+1 (760) 815-9551
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