“It was important to us that we provide a platform for tenants to easily locate the information they need without having to pick up the phone or contact the self storage facility directly,” Mario Macaluso
Lancaster, PA (PRWEB) August 31, 2016
A new mobile-friendly website for SBOA Tenant Insurance (SBOATI) (SBOATI.com) was recently released. Updates were made to the entirety of the SBOATI website, with a focus on simpler navigation and a customized user experience for the customer and operator alike. The updated platform takes the guesswork out of navigating the page as it utilizes separate portals for operators, potential customers and tenants.
Updates to SBOATI’s online customer service functionality include providing customers with the option to submit online claims forms in real-time. It also allows tenants the ability to request coverage details online by state. “It was important to us that we provide a platform for tenants to easily locate the information they need without having to pick up the phone or contact the self storage facility directly,” Mario Macaluso, Senior Vice President of Business Development stated. “Our goal was also to simplify the enrollment process and allow for training requests for multiple associates at one time,” Macaluso added.
In addition to enhancements in customer support for tenants, the new website is also improved for the storage operators and managers. On the website, operators are able to request in-store marketing materials and sign up for training. For operators needing assistance with lease compliance requirements, SBOATI offers an online training module that is simple and proven to increase the number of covered tenants at facilities. There are also substantial updates made to the FAQs that answer many basic questions about implementing tenant insurance at your facility or about filing a claim.
About SBOA Tenant Insurance
The SBOATI program is administered by Cornerstone Insurance Producers, headquartered in Lancaster, PA. The SBOA Tenant Insurance program emphasizes education, training and participation with the goal of providing industry-leading coverage to tenants and superior service and support to self-storage owners and operators. For the past four years, SBOATI has received the ISS “Best of Business” designation in the tenant insurance category. Enrollment in the SBOA Tenant Insurance program is open to all facility owners and operators by visiting http://www.sboati.com, or calling 888-288-9148.