Customers Help Optimize PENETRON Products

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PENETRON Specialty Products (PSP) welcomed distributors and installers on October 4th and 5th to the PSP manufacturing facility in Allentown, PA, for the Fall Product Research Council event, a bi-annual event and an important part of the company’s ongoing product innovation efforts.

A perfect pour: Pete Trainor, VP Sales at PENETRON Specialty Products, shows how easy it is to pour the LEVELINE self-leveling underlayment to a floor surface at PSP’s Product Research Council.

The opinions and advice on our products from the attendees is invaluable for improving PSP products and determining new or unmet needs for all of our floor prep and concrete repair products.

PENETRON Specialty Products (PSP) welcomed distributors and installers on October 4th and 5th to the PSP manufacturing facility in Allentown, PA, for the Fall Product Research Council event, a bi-annual event and an important part of the company’s ongoing product innovation efforts.

“This event brought together a number of high-level distributors and installers, creating a platform to exchange market and product information. This also provided an opportunity for the attendees to use all our products and see first-hand how well they perform,” says Peter Trainor, Vice President of Sales at PENETRON Specialty Products. “We covered all of our products, which gave them a greater awareness of the bandwidth of PSP. What was once a two-product company has grown to a full range of floor prep and concrete repair solutions.”

Part of the PENETRON Group of global companies, PSP is a recognized developer and manufacturer of surface preparation and concrete restoration products. The PSP network of technical and sales support works with customers to ensure the best results for each project. The Research Council events – held every year in the spring and fall – are a key part of PSP’s technical support and product development efforts. 

The Fall Product Research Council was a 1 ½-day program that included the following highlights:

  • Interactive classroom presentation
  • Hands-on demonstration of PSP flooring preparation products
  • Review of current industry standards
  • Outline product improvements and enhanced installation procedures
  • How to get the best results for each job

Product demonstrations and hands-on evaluation of new products and materials were done by the attendees together with PSP technical support experts. The demos were followed by numerous and far-ranging discussions on the product features and benefits – and how these best meet project needs. During the discussions, customers learned about the newest product development efforts and also contributed their input on everything from packaging to performance and new applications.

“The opinions and advice on our products from the attendees is invaluable for improving PSP products and determining new or unmet needs for all of our floor prep and concrete repair products,” adds Robert Baumeister, Technical Support Manager at PSP.

“Finally, because the event venue is also our manufacturing plant, customers can witness up close how our products are manufactured and packaged,” adds Mr. Trainor. “In this last session, we gained some important feedback on the packaging for one of our products on the first day – and the improved product packaging was rolling off the line before they left for home the next day. That’s what we like to call customer support!”

PSP will host its next Product Research Council event in March 2017. Please contact Peter Trainor, ptrainor(at)penetronsp(dot)com, for more information.

The PENETRON Group is a leading manufacturer of specialty construction products for concrete waterproofing, concrete repairs and floor preparation systems. The Group operates through a global network, offering support to the design and construction community through its regional offices, representatives and distribution channels.

For more information on PENETRON waterproofing solutions, please visit penetron.com or Facebook.com/ThePenetronGroup, email CRDept(at)penetron(dot)com, or contact the Corporate Relations Department at 631-941-9700.

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