Call Center Gamification and Productivity Software Provider Releases Android Leaderboard App

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Vermont based Fidotrack, LLC releases Dynamic Leaderboard App in the Android App store. Sure fire way to increase competition among agents and provide results transparently and in real time.

At LISTEN2016 CallMiner Annual User Conference in Clearwater Florida, FidoTrack Gamification LLC Chief Executive Officer Brett Brosseau announced the release of FidoTrack Leaderboard available in the Amazon App Store for FireTV. FidoTrack Leaderboard is a simple light-weight application that allows for cost-effective leaderboard presentation without bulky or expensive hardware.

A Call Center’s ability to spike performance with manual contests are difficult to manage, lack scalability and rarely change behavior beyond the period of the contest. Also, the Whiteboard often used to represent the Contest Leaderboard lacks transparency, fun and real time results. To solve this problem, Call Center Gamification Software provider FidoTrack has expanded its product offering to help Call Center Leaders drive sustainable revenue growth through a dynamic Leaderboard via the Amazon App Store.

FidoTrack's new feature allows Call Center leaders to create head to head contents, team versus team or location versus location within seconds and run it across their entire Organization.

The new capabilities, which turn highly manual contests into a thing of the past, include:

  •     Real-time results across all Monitors.
  •     Personalized Profile Pictures displayed of agents which can be modified easily to include filters and stickers earned through achievement.
  •     A Burst Page to highlight an extraordinary achievement by an Agent.
  •     Start Contests on the fly, launch within minutes, award Virtual or Real goods.
  •     Have multiple contests running at the same time with ease.

As a result, Call Center leaders now have a new way to run Contests. They also will not only be changing behavior in the short term but when coupled with the other game mechanics of FidoTrack it will change behavior permanently, and, consequently, generate immediate ROI.

"One of the most significant investments Call Center leaders make today is their Agent Workforce. However, of equal significance is their Agent Activity and Call Productivity technology – FidoTrack drives the return on both,” said Brett Brosseau, CEO of FidoTrack. "Modern Call Center leaders use our Gamification Software to make Speech Analytics, CRM data, and Telephony data actionable. By making this data actionable Call Centers realize a tremendous increase in agent engagement which spurns real long-term behavior improvement in areas that align with a Company’s goal."

FidoTrack is located in (South Burlington) Vermont. FidoTrack’s mission is to empower businesses throughout the globe with high-performance Call Center GamiFication and Productivity Software. Solutions are easily scalable from small boutique call centers to large enterprises with global operations. FidoTrack clients realize Increases in Top Line Revenue, Reduction in Agent Attrition, Greater Appeal to Millennial’s and changing Agent Behavior to reflect an attitude of “want to” versus “have to “. Proudly serving Business Process Outsourced (BPO's), Collections (1st and 3rd Party), Communications, Energy and Utilities, Finance & Banking, Performance Marketing, Higher Education, HealthCare, Insurance, Travel and Hospitality. 

Staff Contact: Brett Brosseau
Direct Phone: (802) 578-1103
E-mail: media(at)fidotrack.com
Website: http://www.fidotrack.com

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Brett Brosseau
FidoTrack, LLC
+1 (802) 578-1103
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