NCTC’s partnership with NuTEQ will deliver critical technology at affordable rates to our Members.
Alpharetta, GA (PRWEB) November 17, 2016
NuTEQ’s GOCare is a cloud-based, fully-integrated solution enabling interactive texting between the broadband provider’s back office and the customer’s mobile device. Customers everywhere have embraced interactive texting as a preferred method of communications in a mobile-first world. Broadband providers can now utilize GOCare to enhance customer satisfaction with anytime / anywhere texting thereby reducing call volumes, eliminating missed appointment truck rolls, and accelerating collections.
“We are pleased to reach this agreement with NuTEQ,” said Corey McCarthy, CFO of NCTC. “The broadband industry is undergoing significant changes - increased competition, commoditization of service offerings, and ongoing consolidation. NCTC’s partnership with NuTEQ will deliver critical technology at affordable rates to our Members.
“NuTEQ Solutions is excited to work with NCTC and its over 800 members,” stated Mike Roddy, CEO of NuTEQ Solutions. “GOCare enables the universally preferred form of communications – texting – for our clients and their subscribers. Our clients have experienced significant savings with over 90% reduction in missed appointments, over 70% of GOCare customers not calling the call center each month, and collections from clients’ subscribers accelerated by 20% or more. We are confident GOCare will deliver significant operational benefits to the NCTC membership”, concluded Mr. Roddy.